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Mitie have a great opportunity in Croydon Estate Shopping Centre in Croydon.

We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week.

Main Duties
* Monitoring and operating the site CCTV systems including associated reports.
* Respond to emergency situations & liaise with emergency services.
* Reporting and associated paperwork & documentation including detailed handovers.
* Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA's) & 'Key Performance Indicators' (KPI's).
* Operating the client and company procedures and processes.
* Managing the fire alarm tests, monitoring & evacuation procedure.
* Attend, represent & actively take part in all required meetings.
* Defect reporting and associated actions and follow ups.
* Maintain the standards of the Security for access / egress and visitor regulation.
* To respond to requests & resolve issues within the agreed SLA time frames.

What we are looking for
* Team player with an enthusiastic attitude.
* Able to work on own initiative.
* Retail Security experience.
* Flexible Approach to work to suit the business needs.
* Excellent communication skills are required both written and verbal.
* It is important the Security Officer is calm under pressure.
* It is essential that the Operator has CCTV experience.
* Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.
* Be able to work as part of a team as well as an individual.
* It is essential that you have strong system's experience i.e. CCTV, Access Control.
* CCTV License essential.
We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week.
* Team player with an enthusiastic attitude. * Able to work on own initiative. * Retail Security experience. * Flexible Approach to work to suit the business needs. * Excellent communication skills are required both written and verbal. * It is important the Security Officer is calm under pressure. * It is essential that the Operator has CCTV experience. * Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word. * Be able to work as part of a team as well as an individual. * It is essential that you have strong system's experience i.e. CCTV, Access Control. * CCTV License essential.