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???? Resident Liaison Officer - Full Time (Temporary Contract)
Location: Milton Keynes
Salary: £13.00-£13.50 per hour + holiday pay (approx. £14.50-£15+ total)
Contract Type: Full-time, temporary (until 19th December 2025)
Hours: Monday to Friday, 8:00am - 5:00pm (30-minute break)
Reports To: Project Manager / Site Manager / Housing Manager

About the Role

We're looking for a friendly, organised, and proactive Resident Liaison Officer to join our team on a large refurbishment and repair project. This is an ideal opportunity for someone with a customer service background, basic IT skills, and access to their own transport, who's looking to step into a more hands-on, community-focused role.

You'll be the main point of contact for residents, helping to ensure they are well-informed and supported while works are carried out in their homes.

Key Responsibilities

• Be the first point of contact for residents throughout the works process

• Communicate clearly and regularly with residents-before, during, and after works

• Liaise with site staff, housing officers, and contractors

• Help resolve any complaints or concerns with empathy and professionalism

• Visit residents in their homes for welfare checks and updates

• Keep accurate records and assist with general admin, emails, and documentation

• Support vulnerable tenants and help arrange alternative accommodation if needed

• Attend resident meetings and community consultations

• Promote a positive relationship between the project team and the local community

What We're Looking For

Essential:

• Background in customer service, support, or community engagement

• Good communication skills - both verbal and written

• Some IT skills - comfortable with email, Microsoft Office, and basic admin tasks

• Ability to travel between locations (own transport preferred)

• Friendly, reliable, and confident working with the public

• Organised and able to manage your time independently

Desirable (but not essential):

• Experience in housing, property services, or resident support roles

• Multilingual abilities

• Familiarity with social housing or tenant rights

Suitable Backgrounds May Include:

• Customer Service Advisors (face-to-face or phone-based)

• Housing Officers or Support Workers

• Retail or Hospitality Team Leaders

• Call Centre Operatives

• Community Support Workers

• Receptionists or Front-of-House Staff

• Teaching Assistants or Youth Workers

• Social Care or Voluntary Sector Staff

Interested?
If you enjoy working with people and want a rewarding role that makes a real impact on local communities, apply today!

RG Setsquare is acting as an Employment Business in relation to this vacancy.