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* Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
* Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
* Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
* Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products
* Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
* Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
* Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio
* Assess client needs and find creative solutions to assist and manage challenging customers' requests and escalation
* Fluent to a business proficiency, both written and spoken, in German * Experience in customer services or a client coordination role * It would be highly advantageous if candidates had additional language skills in either Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential The company offers 33 days' holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.