Social Housing Assessment And Lettings Officer - Brent
Ref: 3422243225_1751366396Principal Accountabilities and Responsibilities:
1. To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances.
2. To prioritise all applicants in the appropriate category and banding in line with the Council's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review.
3. To work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and Council policy and procedures.
4. To investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action.
5. To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties.
6. To make appropriate nominations and allocations to all social housing accommodation that the Council owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council.
7. To provide accurate advice to households regarding their offer and consequences of refusals.
8. To develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the Council's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation.
9. To make all necessary referrals to relevant services or departments, including the Council's medical officer, social care services and housing options services, and investigate high need or exceptional cases. This will include preparing reports for the allocations and social panels where required.
10. To amend and update cases, properties and schemes on the LOCATA system and advise applicants on the use of the service. This will include monitoring and identifying any anomalies in bidding patterns and taking action to address issues, such as non-bidding or inappropriate bidding.
Eden Brown Synergy is an equal opportunities employer.
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