Security Officer
Ref: 7d3608cd0cc94829b98551816b94d25dJob Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
* To ensure that you read and adhere to the requirements detailed in the Assignment Instructions and Standard Operating Procedures.
* To fully understand the workings the current site roster and highlight any possible staffing shortfalls to the shift manager.
* To provide the highest level of customer service ensuring that all persons either visiting or working at the site are treated courteously and professionally at all times.
* To manage a work environment that adheres to the Health & Safety procedures and policies of Mitie and the client ensuring a duty of care to all persons on the site.
* To ensure that a detailed handover of your post is carried out when being relieved, without exception.
* To respond to all incidents and follow escalation procedures by directing the activities of your team and other staff employed on the contract.
* To continually strive for personnel development, and support management strategic implementation.
* To continually support new initiatives and contribute towards the development of the site in the drive to establish 'best in business' practices across all Mitie locations.
* Ensure that you attend site at least 15 minutes prior to commencement of shift, thus ensuring the site contract staffing requirements are met (In line with AI's).
* To undertake any mandatory training required on the contract and ensure that you proactively manage your own development plan with the shift manager.
* To actively promote a team ethos ensuring the seamless delivery of exceptional service standards to internal and external customers.
* To act as an ambassador to the client organisation ensuring that their business is represented accordingly in all the duties undertaken by you.
*
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodology and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
What we are looking for
* A minimum of one year's security experience, working within a corporate environment is essential.
* Experience working in a fast-paced environment is essential.
* Excellent communication skills are essential, both written and oral.
* Demonstrate proactive and professional approach to security.
* Excellent time management skills.
* Smart and presentable.
Professional Qualifications
* Front Line SIA licence Security Guarding (essential) Door Supervisor (desirable)
* CCTV License (desirable)
* First Aid (desirable)
* Customer service experience
* A minimum of one year's security experience, working within a corporate environment is essential. * Experience working in a fast-paced environment is essential. * Excellent communication skills are essential, both written and oral. * Demonstrate proactive and professional approach to security. * Excellent time management skills. * Smart and presentable., * Front Line SIA licence Security Guarding (essential) Door Supervisor (desirable) * CCTV License (desirable) * First Aid (desirable) * Customer service experience
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
* To ensure that you read and adhere to the requirements detailed in the Assignment Instructions and Standard Operating Procedures.
* To fully understand the workings the current site roster and highlight any possible staffing shortfalls to the shift manager.
* To provide the highest level of customer service ensuring that all persons either visiting or working at the site are treated courteously and professionally at all times.
* To manage a work environment that adheres to the Health & Safety procedures and policies of Mitie and the client ensuring a duty of care to all persons on the site.
* To ensure that a detailed handover of your post is carried out when being relieved, without exception.
* To respond to all incidents and follow escalation procedures by directing the activities of your team and other staff employed on the contract.
* To continually strive for personnel development, and support management strategic implementation.
* To continually support new initiatives and contribute towards the development of the site in the drive to establish 'best in business' practices across all Mitie locations.
* Ensure that you attend site at least 15 minutes prior to commencement of shift, thus ensuring the site contract staffing requirements are met (In line with AI's).
* To undertake any mandatory training required on the contract and ensure that you proactively manage your own development plan with the shift manager.
* To actively promote a team ethos ensuring the seamless delivery of exceptional service standards to internal and external customers.
* To act as an ambassador to the client organisation ensuring that their business is represented accordingly in all the duties undertaken by you.
*
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodology and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
What we are looking for
* A minimum of one year's security experience, working within a corporate environment is essential.
* Experience working in a fast-paced environment is essential.
* Excellent communication skills are essential, both written and oral.
* Demonstrate proactive and professional approach to security.
* Excellent time management skills.
* Smart and presentable.
Professional Qualifications
* Front Line SIA licence Security Guarding (essential) Door Supervisor (desirable)
* CCTV License (desirable)
* First Aid (desirable)
* Customer service experience
* A minimum of one year's security experience, working within a corporate environment is essential. * Experience working in a fast-paced environment is essential. * Excellent communication skills are essential, both written and oral. * Demonstrate proactive and professional approach to security. * Excellent time management skills. * Smart and presentable., * Front Line SIA licence Security Guarding (essential) Door Supervisor (desirable) * CCTV License (desirable) * First Aid (desirable) * Customer service experience
Security Officer
Ref: 7d3608cd0cc94829b98551816b94d25d
London, England
Mitie
Public Services & Safety