Receptionist
Ref: 187f6345b8734016b4008f866994dd4aJob Title: Receptionist
Reports to: Guest Services Lead
Location: Westgate Oxford
Pay Rate: £12.89 per hour
Job Purpose:
To provide a professional and welcoming first point of contact for visitors, clients, and staff. Responsible for managing front desk activities including answering calls, handling inquiries, and ensuring a smooth and efficient reception service.
Key Responsibilities
* Greet and welcome visitors in a friendly and professional manner, ensuring a positive first impression.
* Answer and direct incoming telephone calls; take accurate messages when required.
* Maintain a clean, tidy, and presentable reception area and meeting rooms at all times.
* Handle all incoming and outgoing mail, packages, and deliveries efficiently.
* Manage visitor logs and issue visitor passes in accordance with security protocols.
* Schedule, prepare, and coordinate meeting room bookings, including setup and post-meeting tidy-up. Collaborate with housekeeping and meeting holder where appropriate.
* Monitor and respond to enquiries in the Westgate Oxford inbox promptly and professionally within 24 hours.
* Provide accurate information to guests and staff regarding Westgate services and operations.
* Escalate or resolve guest complaints appropriately, ensuring excellent guest service.
* Perform regular inventory checks and replenish kitchen sundries at the start of each shift.
* Raise and manage service tickets for the office phone system and report faults via the Resolve app.
* Support general administrative tasks such as photocopying, filing, and data entry.
* Maintain and update internal contact lists and staff directories.
* Assist with meeting and event preparations as needed.
* Collect and manage guest feedback using the "Made You Smile" system.
* Maintain confidentiality and discretion in all interactions.
* Report any maintenance or safety issues in the reception or meeting areas.
Skills & Experience
* Proven experience in a receptionist, front desk, or customer service role.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office (Word, Excel, Outlook) and PowerPoint.
* Strong organizational and multitasking abilities.
* Professional appearance and demeanour.
* Ability to remain calm and courteous under pressure.
Preferred Qualifications
* English GCSE
Working Hours
* Monday to Friday, 0800 - 1700
* Proven experience in a receptionist, front desk, or customer service role. * Excellent verbal and written communication skills. * Proficient in Microsoft Office (Word, Excel, Outlook) and PowerPoint. * Strong organizational and multitasking abilities. * Professional appearance and demeanour. * Ability to remain calm and courteous under pressure., * English GCSE
Reports to: Guest Services Lead
Location: Westgate Oxford
Pay Rate: £12.89 per hour
Job Purpose:
To provide a professional and welcoming first point of contact for visitors, clients, and staff. Responsible for managing front desk activities including answering calls, handling inquiries, and ensuring a smooth and efficient reception service.
Key Responsibilities
* Greet and welcome visitors in a friendly and professional manner, ensuring a positive first impression.
* Answer and direct incoming telephone calls; take accurate messages when required.
* Maintain a clean, tidy, and presentable reception area and meeting rooms at all times.
* Handle all incoming and outgoing mail, packages, and deliveries efficiently.
* Manage visitor logs and issue visitor passes in accordance with security protocols.
* Schedule, prepare, and coordinate meeting room bookings, including setup and post-meeting tidy-up. Collaborate with housekeeping and meeting holder where appropriate.
* Monitor and respond to enquiries in the Westgate Oxford inbox promptly and professionally within 24 hours.
* Provide accurate information to guests and staff regarding Westgate services and operations.
* Escalate or resolve guest complaints appropriately, ensuring excellent guest service.
* Perform regular inventory checks and replenish kitchen sundries at the start of each shift.
* Raise and manage service tickets for the office phone system and report faults via the Resolve app.
* Support general administrative tasks such as photocopying, filing, and data entry.
* Maintain and update internal contact lists and staff directories.
* Assist with meeting and event preparations as needed.
* Collect and manage guest feedback using the "Made You Smile" system.
* Maintain confidentiality and discretion in all interactions.
* Report any maintenance or safety issues in the reception or meeting areas.
Skills & Experience
* Proven experience in a receptionist, front desk, or customer service role.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office (Word, Excel, Outlook) and PowerPoint.
* Strong organizational and multitasking abilities.
* Professional appearance and demeanour.
* Ability to remain calm and courteous under pressure.
Preferred Qualifications
* English GCSE
Working Hours
* Monday to Friday, 0800 - 1700
* Proven experience in a receptionist, front desk, or customer service role. * Excellent verbal and written communication skills. * Proficient in Microsoft Office (Word, Excel, Outlook) and PowerPoint. * Strong organizational and multitasking abilities. * Professional appearance and demeanour. * Ability to remain calm and courteous under pressure., * English GCSE
Receptionist
Ref: 187f6345b8734016b4008f866994dd4a
Oxford, England
Mitie
Administration & Customer Service