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Job title : Financial Inclusion and Support Officer
Council : Tower hamlets
JD : Provide robust financial advice and support to residents make
arrangements to clear debt owed enabling tenants to have better
control over their finances.
2. Providing support and sensitively persuade tenants to overcome
barriers that prevent them from seeking help and to look at various
available options preventing rent loss reduced indebtedness to the
THH
3. To identify tenants in financial difficulty and take initiative to offer a
range of financial advice options. Demonstrating knowledge and
skills to sensitively interview and assess tenant's complex needs..
4. Fact-finding and identifying where a resident may require additional
support on financial issues, vulnerabilities and employment
5. Actively refer cases to external agencies for detailed financial advice
and support to find work or education
6. To gain detailed understanding of residents' circumstances and
distinguish between genuine financial hardship and
disputes/unwillingness to pay.
7. To have and maintain up to date knowledge of legislation
concerning Welfare reforms and Universal Credit.
Page 2 of 6
Draft Financial Inclusion and Tenancy Support Officer - October 2019
8. To be aware of the help available to tenants in the form of debt
advice, Housing Benefit and other Welfare Benefits, including
Discretionary Housing Payments and advice on its application.
9. To liaise with Social Services, Local Housing Offices, Housing
Benefits, and outside organisations e.g. DWP, Job Centre Plus,
Advice partners. Refer and signpost residents to appropriate
specialist external Agencies and other resources as required.
10. To keep excellent up to date computer records of work activity and
prepare and deliver reports as and when requested.
11. To recognise and understand the cause and effects of under
occupation, the impact on residents and knowledge to provide the
required help, support and to advice
12. To have a full understanding of debt advice and benefits and have
the ability to engage with vulnerable residents meeting at surgeries
and home visits. Be the first point of contact for tenants managing
complex and severe cases to prevent eviction and sustain tenancy.
To liaise with advocates regarding complex cases.
13. Provide excellent customer service through various forms of
communication, including face to face at events or surgeries, and
work with communications team in developing materials/ literature
on welfare reform informing them of complex changes. Working
flexibly with some work evenings and weekends.
14. To assist and lead where necessary to develop new initiatives and
projects that enables residents to better manage the impact of
welfare reform
15. Excellent time keeping, self-management and to take responsibility
to proactive approach for own professional development. Share
knowledge and expertise throughout THH, including undertaking
training for colleagues
16. Carry out other reasonable ad hoc duties to support the
Neighbourhoods Directorate which are commensurate with the
expectation of the post as directed by the line manager or the Head
of Service.

Eden Brown Synergy is an equal opportunities employer.

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