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Job title : Resident Engagement Officer
Council: Redbridge
Job Description : You will play a key part in delivering the requirements of the Building Safety Act 2022, specifically the development of Building Safety Resident Engagement Strategies for all Housing Services managed high rise buildings. This will include working closely with colleagues from the Housing Management and Asset Management services, collecting relevant tenant information, developing strategies, consulting with residents and implementing the strategies.

The Resident Engagement Officer will:

Identify the needs of tenants to enable them to be involved in building safety.
Develop and promote engagement opportunities to support the development of a Building Safety Resident Engagement Strategy.
Consult with residents on engagement opportunities and building safety decisions.
Assist colleagues in communicating with residents, including where there are language barriers and digital exclusion.
You will have:

Excellent communication skills both written and verbal.
Great customer service and the ability to build effective working relationships with residents and stakeholders.
Good administrative skills, and the ability to develop and maintain effective systems for managing information.
An interest in building and fire safety and the impact new regulations have on residents, and residents' involvement in how we deliver our services.
Good IT skills.
A passion for supporting residents and you enjoy helping customers.

2 References - where possible we require 3 years employment history.

Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.