Job search

Job title : Service Manger
Council : Southwark
Payrate : £30.90 p/h umb
Job description :

To lead and manage a team of craft operatives undertaking maintenance works to the Councils' housing stock, and
ensure that the highest standards are achieved and maintained. This will require the post holder to utilise their
specialist building industry knowledge.
Ensure that Southwark Building Services delivers the repair provision in accordance with the terms of the contract, and
that individual operatives are aware of, and meet their obligations in relation to the contract
Ensure that all works are appropriately planned and undertaken in order to drive up customer satisfaction ratings.
PRINCIPAL ACCOUNTABILITIES
1. Provide and deliver a comprehensive contracting service to our clients, for the voids, day to day and emergency
works, delivering the repairs service required by effective use of in-house staff and contractors.
2. Manage, organise and control the activities of all allocated operatives - setting targets, monitoring performance,
attendance and conduct - identifying training needs and resolving issues in line with council procedures Deliver
a highly professional service through on-going technical expertise and knowledge development amongst the
team, and actively encourage staff to identify and implement changes in working practices that will deliver
continuous improvement.
3. Ensure compliance with both Fire Safety and Health & Safety legislation and protocols at all times.
4. Respond to and resolve customer enquiries and complaint as they arise and in a timely fashion.
5. Promote and deliver a customer focused service that is responsive to customer needs.
6. Maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice.
7. Responsible for the training & development of staff in accordance with Performance Management, including
CPD, objective and target setting and the delivery of work plans.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.