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We are currently supporting an NHS organisation in North Yorkshire that is looking to engage a Desktop Support Engineer to assist in the delivery of high-quality BAU support across the Trust. This is an excellent opportunity to contribute to vital frontline services in a fast-paced, healthcare environment., * Provide BAU desktop support for hardware, software and peripheral equipment across the organisation
* Act as a local technical expert, supporting users both remotely and in person across hospital and community-based sites
* Troubleshoot and resolve incidents, escalating where necessary and tracking progress through to resolution
* Support installations, configurations, moves and decommissions of IT equipment
* Liaise with internal departments and external suppliers to ensure continuity of service
* Maintain IT security best practices and promote safe use of technology
* Contribute to the implementation of new systems and support ongoing IT projects
* Proven experience in an IT support or desktop engineering role, ideally within the NHS * Strong technical understanding of desktop hardware, Microsoft operating systems and common software applications * Outstanding customer service is essential