Regional Ops Centre (ROC) Manager
Ref: b30e3b08c06e492892c135f301d1cb7fJob Title: Regional Operations Centre Manager
Responsible to: Security Operations Manager
Role Overview: To maintain the security and life safety of the clients staff, assets and reputation.
Responsibilities:
* Provide management support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7.
* Responsible for the coordination of the ROC/SCR's security systems, physical security and audits for compliance.
* Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response in order to mitigate risk and impact to the business.
* Respond to emergency situations/incidents as per current Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Procedures (KOPs).
* Work in conjunction with Corporate Security Systems to identify and address any issues arising from alarm analysis.
* Manage, coordinate and escalate emergency calls and incidents relating to security/life safety as per Assignment Instructions (A.Is) and KOPs.
* Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOP's.
* Regular liaison with local law enforcement contacts and other external banks/stakeholders.
* Effectively support Deutsche Bank Crisis Management procedures and processes.
* Effective and timely reporting/escalation of information regarding potential threats to Deutsche Bank from internal and external sources.
* Manage and oversee all executive emergency response in conjunction with external monitoring companies.
* Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records.
* Ensure all ROC/SCR communication is maintained to the service level expected by the client, addressing and managing any apparent drop.
* Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management.
* Oversee and ensure all ROCO checks, roles and tasks set are carried out as per KOPs and
AI's.
* Produce analysis and reports as required by the Operations Manager and/or the client
* Implement, conduct and record weekly desktop scenario exercises and KOP familiarisation sessions, making recommendations for change if necessary.
* Manage succession training for all ROC/SCR personnel to ensure robust resilience in the event of absence.
* Ensuring that adequate and effective staffing levels are maintained across the ROC/SCR personnel, reporting where necessary, any shortfall or potential areas of weakness to the Operations Manager.
* Carry out staff performance appraisals bi-annually in line with both Mitie and Security Industry requirements.
* Attend the weekly Operations meeting and brief all ROC teams of relevant points / forthcoming events raised afterwards.
* Carry out and document bi-monthly welfare visits for all ROC/SCR personnel under your responsibility.
* Maintain written communication in accordance with A.Is.
* Escalate and report any/all security breaches in accordance with A.Is.
* Adhere to the Equal Opportunities/Health and Safety policies on behalf of both Mitie and the client.
* Establish and maintain timely and effective communication between all management levels during incidents, accident and emergency situations.
* Maintain full understanding of KOPs to effectively manage incidents relating to crisis management, fire, travel, business continuity, executives or medical issues.
* Remain vigilant at all times to safeguard the security of all personnel and assets within each DB premises.
* Deal with the client and the clients staff in a professional, effective and customer engaging manner.
* At all times ensure that the building(s) under your care are well presented, clean and tidy, in good repair and condition by way of reporting maintenance issues as required.
* Respond to emergency situations and assist with emergency building evacuations when necessary.
* Ensure that the log books for each building(s) under your care are present, completed and up to date by way of daily checks / post visits and sign each book to confirm this.
* Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
* Provide first aid if required when responding to an emergency medical situation.
* Remain alert to local/regional events which could potentially impact business operations.
* Remain pro-active in your approach to the role and escalate any concerns you may have to Mitie management.
* Report immediately any/all equipment faults to the relevant vendor, providing correct details and in a timely manner.
* Any other duty deemed relevant by contract management.
The responsibilities listed are not exhaustive. The Regional Operations Centre Manager position requires a flexible approach to responsibilities in order to meet the fluctuating demands of the client.
Skills/ Experience Requirements:
* Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK.
* Good working knowledge of the corporate business environment.
* Strong networking skills.
* Good understanding of security risk management.
* Excellent written/oral communication skills.
* Well developed interpersonal skills.
* Strong motivation and understanding of management techniques.
* Able to contribute enthusiastically and co-operatively in a management team.
* Possess a logical approach to work and ability to deliver under pressure with a pro active approach.
* Maintain a good working knowledge of the Incident Management Process.
* Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.).
Authority:
* Recommend changes to existing instructions in order to maintain the Security and Safety of the Clients property, premises or staff.
* Suggest changes to the installed equipment based on an end user perspective in order to effect the smooth operation of the business function.
Nil Authority:
* To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
* To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
* To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.
Role Progression:
The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following:
* Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations.
* Good knowledge of current HR policies.
* Basic knowledge of business / finance with the ability to manage and track expenditure effectively.
* Extensive experience in the manned guarding sector.
* Ability to attend high level contract meetings to discuss the expectations of the client.
* Excellent knowledge of all process and policies associated with the Deutsche Bank contract.
Package:
* Pay Rate: £20.90 per hour
* Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw)
* Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs
Package: * Pay Rate: £20.90 per hour * Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw) * Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs
* Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK. * Good working knowledge of the corporate business environment. * Strong networking skills. * Good understanding of security risk management. * Excellent written/oral communication skills. * Well developed interpersonal skills. * Strong motivation and understanding of management techniques. * Able to contribute enthusiastically and co-operatively in a management team. * Possess a logical approach to work and ability to deliver under pressure with a pro active approach. * Maintain a good working knowledge of the Incident Management Process. * Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.)., The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following: * Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations. * Good knowledge of current HR policies. * Basic knowledge of business / finance with the ability to manage and track expenditure effectively. * Extensive experience in the manned guarding sector. * Ability to attend high level contract meetings to discuss the expectations of the client. * Excellent knowledge of all process and policies associated with the Deutsche Bank contract.
Responsible to: Security Operations Manager
Role Overview: To maintain the security and life safety of the clients staff, assets and reputation.
Responsibilities:
* Provide management support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7.
* Responsible for the coordination of the ROC/SCR's security systems, physical security and audits for compliance.
* Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response in order to mitigate risk and impact to the business.
* Respond to emergency situations/incidents as per current Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Procedures (KOPs).
* Work in conjunction with Corporate Security Systems to identify and address any issues arising from alarm analysis.
* Manage, coordinate and escalate emergency calls and incidents relating to security/life safety as per Assignment Instructions (A.Is) and KOPs.
* Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOP's.
* Regular liaison with local law enforcement contacts and other external banks/stakeholders.
* Effectively support Deutsche Bank Crisis Management procedures and processes.
* Effective and timely reporting/escalation of information regarding potential threats to Deutsche Bank from internal and external sources.
* Manage and oversee all executive emergency response in conjunction with external monitoring companies.
* Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records.
* Ensure all ROC/SCR communication is maintained to the service level expected by the client, addressing and managing any apparent drop.
* Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management.
* Oversee and ensure all ROCO checks, roles and tasks set are carried out as per KOPs and
AI's.
* Produce analysis and reports as required by the Operations Manager and/or the client
* Implement, conduct and record weekly desktop scenario exercises and KOP familiarisation sessions, making recommendations for change if necessary.
* Manage succession training for all ROC/SCR personnel to ensure robust resilience in the event of absence.
* Ensuring that adequate and effective staffing levels are maintained across the ROC/SCR personnel, reporting where necessary, any shortfall or potential areas of weakness to the Operations Manager.
* Carry out staff performance appraisals bi-annually in line with both Mitie and Security Industry requirements.
* Attend the weekly Operations meeting and brief all ROC teams of relevant points / forthcoming events raised afterwards.
* Carry out and document bi-monthly welfare visits for all ROC/SCR personnel under your responsibility.
* Maintain written communication in accordance with A.Is.
* Escalate and report any/all security breaches in accordance with A.Is.
* Adhere to the Equal Opportunities/Health and Safety policies on behalf of both Mitie and the client.
* Establish and maintain timely and effective communication between all management levels during incidents, accident and emergency situations.
* Maintain full understanding of KOPs to effectively manage incidents relating to crisis management, fire, travel, business continuity, executives or medical issues.
* Remain vigilant at all times to safeguard the security of all personnel and assets within each DB premises.
* Deal with the client and the clients staff in a professional, effective and customer engaging manner.
* At all times ensure that the building(s) under your care are well presented, clean and tidy, in good repair and condition by way of reporting maintenance issues as required.
* Respond to emergency situations and assist with emergency building evacuations when necessary.
* Ensure that the log books for each building(s) under your care are present, completed and up to date by way of daily checks / post visits and sign each book to confirm this.
* Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
* Provide first aid if required when responding to an emergency medical situation.
* Remain alert to local/regional events which could potentially impact business operations.
* Remain pro-active in your approach to the role and escalate any concerns you may have to Mitie management.
* Report immediately any/all equipment faults to the relevant vendor, providing correct details and in a timely manner.
* Any other duty deemed relevant by contract management.
The responsibilities listed are not exhaustive. The Regional Operations Centre Manager position requires a flexible approach to responsibilities in order to meet the fluctuating demands of the client.
Skills/ Experience Requirements:
* Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK.
* Good working knowledge of the corporate business environment.
* Strong networking skills.
* Good understanding of security risk management.
* Excellent written/oral communication skills.
* Well developed interpersonal skills.
* Strong motivation and understanding of management techniques.
* Able to contribute enthusiastically and co-operatively in a management team.
* Possess a logical approach to work and ability to deliver under pressure with a pro active approach.
* Maintain a good working knowledge of the Incident Management Process.
* Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.).
Authority:
* Recommend changes to existing instructions in order to maintain the Security and Safety of the Clients property, premises or staff.
* Suggest changes to the installed equipment based on an end user perspective in order to effect the smooth operation of the business function.
Nil Authority:
* To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
* To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
* To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.
Role Progression:
The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following:
* Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations.
* Good knowledge of current HR policies.
* Basic knowledge of business / finance with the ability to manage and track expenditure effectively.
* Extensive experience in the manned guarding sector.
* Ability to attend high level contract meetings to discuss the expectations of the client.
* Excellent knowledge of all process and policies associated with the Deutsche Bank contract.
Package:
* Pay Rate: £20.90 per hour
* Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw)
* Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs
Package: * Pay Rate: £20.90 per hour * Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw) * Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs
* Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK. * Good working knowledge of the corporate business environment. * Strong networking skills. * Good understanding of security risk management. * Excellent written/oral communication skills. * Well developed interpersonal skills. * Strong motivation and understanding of management techniques. * Able to contribute enthusiastically and co-operatively in a management team. * Possess a logical approach to work and ability to deliver under pressure with a pro active approach. * Maintain a good working knowledge of the Incident Management Process. * Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.)., The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following: * Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations. * Good knowledge of current HR policies. * Basic knowledge of business / finance with the ability to manage and track expenditure effectively. * Extensive experience in the manned guarding sector. * Ability to attend high level contract meetings to discuss the expectations of the client. * Excellent knowledge of all process and policies associated with the Deutsche Bank contract.
Regional Ops Centre (ROC) Manager
Ref: b30e3b08c06e492892c135f301d1cb7f
London, England
Mitie
Consulting & Strategy