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JOB SUMMARY:
To assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency, self-contained temporary and
permanent accommodation, ensuring compliance with statutory requirements, guidance governing the suitability of accommodation and Council policies, procedures and
targets To manage a caseload of applicants accommodated under
homelessness duties and powers in bed & breakfast accommodation and liaising with the lead officer dealing with the homelessness assessment to ensure all enquiries
are completed in a timely manner, bringing concerns to the attention of the Team Principal or Team Manager as appropriate.

ROLE REQUIREMENTS:

1. To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, providing information in advance of transfer to self-contained accommodation so that properties are
suitable first-time round.LBTH JD and PS Template May 2021/Revised 29.10.21
2. To be responsible for ensuring the quality of designated
hotels, undertaking inspections and running on-site
surgeries as directed
3. To conduct inspections of designated hotels as directed, to confirm landlord compliance with service standards, referring to enforcement agencies as appropriate
4. Verify clients' occupation and compliance with conditions of licence, holding regular surgeries at designated hotels to facilitate efficient casework and minimise ad hoc queries and complaints
5. To ensure that licensees in B&B accommodation abide by the conditions of licence paying particular attention to rental payments, ensuring tenant-like conduct and ccupation, taking enforcement action, including booking closures and ensuring correct duty cessation letters are issued in accordance with procedures referring complex cases to
other specialist Teams as directed.
6. To assist in the move to self-contained accommodation ensuring all necessary documentation and processes are completed, including those related to the removal and
delivery of furniture from storage, and decisions taken in accordance with established procedures, undertaking accompanied viewings as directed

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.