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* Cultural events space designed and fitted out with technology to enable world class meeting and conference experiences

You will be responsible for:
* Front of house visitor welcome
* Maximising our capacity while ensuring our guests have a 5-star experience
* Respond promptly to visitor enquiries
* Support in event running and management, preparing function sheets
* Working with the Digital Marketing & Ticketing Executive to ensure that consumer communications on site are clear and ticket sales/capacity is maximised
* Work closely with the Tour team to ensure the seamless running of the day's tours and that any consumer enquiries/issues are responded to effectively
* Supporting the Business Sales Manager with the booking and experience for B2B clients

Reporting Line

The role reports into the Events & Reservations Manager and is part of the Sales & Marketing team at GOGBL.
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying. * We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activities * Annual merit increases (performance based) * Annual bonus (performance based) * Subsidized gym membership * Contributary pension scheme * Share options
* Experience in hospitality, food & beverage, or wine/spirits industry * Passion for providing 5-star guest experiences, be guided by a customer-first mindset * Strong written and verbal communication skills. Proficient spoken English, additional languages are beneficial. * Excellent time management skills * Requires considerable movement around the site to monitor/support activities * Experience working with a ticketing system (desired but not essential) * Must be flexible with work schedule including weekends, holidays and evenings