Security Receptionist
Ref: 9fc76b6a35e14d7c99000e8e7e379783Job Overview
Job Overview
An exciting opportunity working in a prestigious location on the Transport for London account. The location is the London Transport Museum based in Acton comprising of a 24/7, 365-day operation that will require security to support the museum management team to ensure a seamless, compliant access to the site and ensure all staff and visitors have a best-in-class customer experience as well as the confidence to know that security are providing a safe environment.
The role will comprise day shift 4 on 2 off pattern working 07:00 to 19:00 and located in the museum reception. The role comprises multiple benefits provided by Mitie as well as a free Oyster travel pass that can be used both during and outside of work.
Job Purpose
* To provide a high-level professional customer service at a corporate level to clients' staff, contractors and visitors
* To ensure good engagement and communication with the museum management to understand day-to-day activities and visitor requirements
* To manage visitor sign in process and issue visitor passes and direct them to their desired location ensuring correct details are checked, verified
* Ensure passes are returned at the end of their visit and document the process
* To have a responsibility within the building fire related procedure and to receive fire panel training
* To advise and implement best practice(s) through the introduction of new Initiatives that help to motivate, improve, and maintain a very high-level professional service
* To monitor CCTV and be pro-active when suspicious activity is identified
* To act as a role model, demonstrating and promoting standards expected by Mitie Security creating the energy and enthusiasm for the service.
* To maintain dress code at the highest standard while representing Mite and our client
Principal Accountabilities
* The delivery of a quality service and positive interaction with TFL customers is critical to the completion of all the tasks within this job description.
* To be engaging in a welcome for internal and external customers to the client's facility, informing them of premises access control and emergency procedures and always helpful.
* To ensure telephones and emails are answered promptly and politely, taking details and messages from incoming calls and passing these messages to the appropriate persons.
* To be responsible for ensuring that information given to staff and visitors is accurate and timely.
* To be responsible for liaising with the site management ensuring full understanding of day-to-day activities are understood and ensuring the smooth and efficient running of the reception area environment.
* To ensure that all areas of reception are always kept clean and tidy.
* Compliance with Mitie Security Ltd and its customer's confidentiality policy statements.
* That no eating of food or drinking of hot or cold drinks take place in reception, that gives a poor impression of the service.
* That receptionist ensures the desk is clean and tidy and clutter free and that no cards are left on the desk (vulnerable -at risk of being taken).
* To conduct effective patrols around the estate ensuring the valuable artifacts are protected from damage and that no unauthorised individuals are on premises.
Responsibilities
Impression - Making the right impression every time
* To ensure you make the right impression every time (smile, keeping eye contact, asking how you may help them etc).
* To take ownership of the reception offering an outstanding meet and greet service to all visitors, occupiers, and clients
* Assisting all staff, and their visitors with their queries in a knowledgeable, professional and charming manner.
* To answer all internal and external telephone calls in a timely, professional warm and friendly manner, keeping to the same script when answering a phone call
* To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate.
* To always take pride in your appearance, ensuring immaculate presentation in line with company policy.
Mindful - Always looking to improve
* To demonstrate a clear awareness of environmental impact and actively seek ways to reduce waste.
* To adhere to the properties security procedures and regulations set out by management.
* To ensure you are adequately trained and confident in dealing with all emergencies related procedures including building safety, fire and bomb threat evacuations.
* Taking accountability for all that you do, a strong awareness of the bigger picture.
Precision - Delivers performance
* Signing in all visitors in accordance with security procedures and processes, offering directions and assistance where relevant.
* Be aware of your reception area and report any maintenance and security issues in a timely manner.
* Adhere to all QSHE related procedures, reporting any relevant risks, near misses, accidents or incidents to the relevant person.
* Consistently deliver on performance, maintaining high levels of FOH standards at all times.
Tenacity - Proactive, flexible and adaptive
* To approach all customer complaints in a calm, empathetic and professional manner.
* Anticipate customer, visitors and occupier's needs, ensuring their requirements are efficiently met on a consistent basis.
Knowledge skills & experience
* Extensive knowledge of the site at LTM Acton
* Previous customer service experience essential
* Excellent communication skills essential
* Ability to work independently, remaining focused and motivated or as part of a team
* Strong interpersonal skills
* To take ownership and pride in your reception area and enjoy working part of a team
* To work in a flexible manner toward and changes/needs of the business
* Ability to always multitask and deal with clients and visitors in a professional manner
* Able to adjust quickly to new procedures and situations
Essential
* SIA Licence
* Competent in Microsoft Office - Word, Excel, Outlook
* Excellent time keeping
* Being able to work under pressure and adapt to fluid developing situations
* Have a good and positive teamwork ethic and good communication skills
* Smart appearance
* Basic CCTV and Access Control Systems operational experience
* Precise recording of information along with experience of managing incidents and emergency situations
* Having a Pro-active approach towards the role
* The ability to take instruction and follow processes
* Ability to interrogate CCTV for investigations
* Ability to pass a 3-day First Aid at Work course
Desirable
* CCTV License- Public Space Surveillance Awareness
* Good understanding of GDPR regulations
* Having a flexible and adaptable attitude
* Extensive knowledge of the site at LTM Acton * Previous customer service experience essential * Excellent communication skills essential * Ability to work independently, remaining focused and motivated or as part of a team * Strong interpersonal skills * To take ownership and pride in your reception area and enjoy working part of a team * To work in a flexible manner toward and changes/needs of the business * Ability to always multitask and deal with clients and visitors in a professional manner * Able to adjust quickly to new procedures and situations Essential * SIA Licence * Competent in Microsoft Office - Word, Excel, Outlook * Excellent time keeping * Being able to work under pressure and adapt to fluid developing situations * Have a good and positive teamwork ethic and good communication skills * Smart appearance * Basic CCTV and Access Control Systems operational experience * Precise recording of information along with experience of managing incidents and emergency situations * Having a Pro-active approach towards the role * The ability to take instruction and follow processes * Ability to interrogate CCTV for investigations * Ability to pass a 3-day First Aid at Work course Desirable * CCTV License- Public Space Surveillance Awareness * Good understanding of GDPR regulations * Having a flexible and adaptable attitude
Job Overview
An exciting opportunity working in a prestigious location on the Transport for London account. The location is the London Transport Museum based in Acton comprising of a 24/7, 365-day operation that will require security to support the museum management team to ensure a seamless, compliant access to the site and ensure all staff and visitors have a best-in-class customer experience as well as the confidence to know that security are providing a safe environment.
The role will comprise day shift 4 on 2 off pattern working 07:00 to 19:00 and located in the museum reception. The role comprises multiple benefits provided by Mitie as well as a free Oyster travel pass that can be used both during and outside of work.
Job Purpose
* To provide a high-level professional customer service at a corporate level to clients' staff, contractors and visitors
* To ensure good engagement and communication with the museum management to understand day-to-day activities and visitor requirements
* To manage visitor sign in process and issue visitor passes and direct them to their desired location ensuring correct details are checked, verified
* Ensure passes are returned at the end of their visit and document the process
* To have a responsibility within the building fire related procedure and to receive fire panel training
* To advise and implement best practice(s) through the introduction of new Initiatives that help to motivate, improve, and maintain a very high-level professional service
* To monitor CCTV and be pro-active when suspicious activity is identified
* To act as a role model, demonstrating and promoting standards expected by Mitie Security creating the energy and enthusiasm for the service.
* To maintain dress code at the highest standard while representing Mite and our client
Principal Accountabilities
* The delivery of a quality service and positive interaction with TFL customers is critical to the completion of all the tasks within this job description.
* To be engaging in a welcome for internal and external customers to the client's facility, informing them of premises access control and emergency procedures and always helpful.
* To ensure telephones and emails are answered promptly and politely, taking details and messages from incoming calls and passing these messages to the appropriate persons.
* To be responsible for ensuring that information given to staff and visitors is accurate and timely.
* To be responsible for liaising with the site management ensuring full understanding of day-to-day activities are understood and ensuring the smooth and efficient running of the reception area environment.
* To ensure that all areas of reception are always kept clean and tidy.
* Compliance with Mitie Security Ltd and its customer's confidentiality policy statements.
* That no eating of food or drinking of hot or cold drinks take place in reception, that gives a poor impression of the service.
* That receptionist ensures the desk is clean and tidy and clutter free and that no cards are left on the desk (vulnerable -at risk of being taken).
* To conduct effective patrols around the estate ensuring the valuable artifacts are protected from damage and that no unauthorised individuals are on premises.
Responsibilities
Impression - Making the right impression every time
* To ensure you make the right impression every time (smile, keeping eye contact, asking how you may help them etc).
* To take ownership of the reception offering an outstanding meet and greet service to all visitors, occupiers, and clients
* Assisting all staff, and their visitors with their queries in a knowledgeable, professional and charming manner.
* To answer all internal and external telephone calls in a timely, professional warm and friendly manner, keeping to the same script when answering a phone call
* To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate.
* To always take pride in your appearance, ensuring immaculate presentation in line with company policy.
Mindful - Always looking to improve
* To demonstrate a clear awareness of environmental impact and actively seek ways to reduce waste.
* To adhere to the properties security procedures and regulations set out by management.
* To ensure you are adequately trained and confident in dealing with all emergencies related procedures including building safety, fire and bomb threat evacuations.
* Taking accountability for all that you do, a strong awareness of the bigger picture.
Precision - Delivers performance
* Signing in all visitors in accordance with security procedures and processes, offering directions and assistance where relevant.
* Be aware of your reception area and report any maintenance and security issues in a timely manner.
* Adhere to all QSHE related procedures, reporting any relevant risks, near misses, accidents or incidents to the relevant person.
* Consistently deliver on performance, maintaining high levels of FOH standards at all times.
Tenacity - Proactive, flexible and adaptive
* To approach all customer complaints in a calm, empathetic and professional manner.
* Anticipate customer, visitors and occupier's needs, ensuring their requirements are efficiently met on a consistent basis.
Knowledge skills & experience
* Extensive knowledge of the site at LTM Acton
* Previous customer service experience essential
* Excellent communication skills essential
* Ability to work independently, remaining focused and motivated or as part of a team
* Strong interpersonal skills
* To take ownership and pride in your reception area and enjoy working part of a team
* To work in a flexible manner toward and changes/needs of the business
* Ability to always multitask and deal with clients and visitors in a professional manner
* Able to adjust quickly to new procedures and situations
Essential
* SIA Licence
* Competent in Microsoft Office - Word, Excel, Outlook
* Excellent time keeping
* Being able to work under pressure and adapt to fluid developing situations
* Have a good and positive teamwork ethic and good communication skills
* Smart appearance
* Basic CCTV and Access Control Systems operational experience
* Precise recording of information along with experience of managing incidents and emergency situations
* Having a Pro-active approach towards the role
* The ability to take instruction and follow processes
* Ability to interrogate CCTV for investigations
* Ability to pass a 3-day First Aid at Work course
Desirable
* CCTV License- Public Space Surveillance Awareness
* Good understanding of GDPR regulations
* Having a flexible and adaptable attitude
* Extensive knowledge of the site at LTM Acton * Previous customer service experience essential * Excellent communication skills essential * Ability to work independently, remaining focused and motivated or as part of a team * Strong interpersonal skills * To take ownership and pride in your reception area and enjoy working part of a team * To work in a flexible manner toward and changes/needs of the business * Ability to always multitask and deal with clients and visitors in a professional manner * Able to adjust quickly to new procedures and situations Essential * SIA Licence * Competent in Microsoft Office - Word, Excel, Outlook * Excellent time keeping * Being able to work under pressure and adapt to fluid developing situations * Have a good and positive teamwork ethic and good communication skills * Smart appearance * Basic CCTV and Access Control Systems operational experience * Precise recording of information along with experience of managing incidents and emergency situations * Having a Pro-active approach towards the role * The ability to take instruction and follow processes * Ability to interrogate CCTV for investigations * Ability to pass a 3-day First Aid at Work course Desirable * CCTV License- Public Space Surveillance Awareness * Good understanding of GDPR regulations * Having a flexible and adaptable attitude
Security Receptionist
Ref: 9fc76b6a35e14d7c99000e8e7e379783
London, England
Mitie
Administration & Customer Service