CCTV & Control Centre Operator
Ref: bdb181c02c0a42ab9cbb9076fd3a36d4Job Title: CCTV Operator - Safety & Security Control Centre (SSCC)
Location: Basingstoke, Campus Site Office
Hours: Mixed between 32 to 42 Hrs/ Week. Including Day/Night shifts and weekends
Salary: £14.10 / Per Hour
CCTV Licences: Must
Join a Critical Safety Role in the Heart of the Railway Network
We are currently seeking a vigilant and highly responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth.
This is a pivotal role in ensuring the safety and security of staff, passengers, and railway infrastructure.
Important Note:
Please be aware: As part of this role, you may be required to view disturbing or graphic CCTV footage, which could include fatal incidents. Emotional resilience and professionalism are essential.
Key Responsibilities:
* Monitor a network of nearly 3,000 CCTV cameras across SWR stations for unusual or suspicious activity.
* Log, track, and communicate daily with Rail Community Officers (RCOs) via radio-documenting their movements and locations accurately.
* Deploy RCOs and escalate incidents in coordination with British Transport Police (BTP), local police forces, SWR staff, and customer support teams.
* Maintain clear and prompt communications via SSCC chat group-ensuring Management team is updated on all incidents.
* Liaise with emergency services and police as required and facilitate CCTV playback viewings with the appropriate approvals.
* Complete Safety & Security App forms for incidents reported by guards or train drivers-automatically submitted to BTP for investigation.
* Manage multiple incidents simultaneously with strong prioritisation and calm under pressure.
Essential Skills & Requirements:
* Strong situational awareness and the ability to remain calm during high-pressure incidents.
* Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names).
* High attention to detail with accurate record-keeping using spreadsheets and communication logs.
* Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents.
* Experience in CCTV monitoring, control room operations, or similar roles is highly desirable.
* Clear understanding of data protection laws and protocols-no mobile recording of footage allowed.
Why This Role Matters:
As a CCTV Operator, you are the eyes and ears of SWR's security operation. Your updates, decisions, and observations directly support the safety of frontline staff and passengers-and guide SWR Management during routine and emergency scenarios.
You will be a key part of a dynamic and mission-critical team, interacting with law enforcement and operational leaders daily.
Why Join Us?
* Competitive hourly rate of £14.10
* Opportunity to work in a dynamic, fast-paced environment.
* Training and development opportunities to support career growth.
* Be part of a team that values safety, professionalism, and excellence.
If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!
* Competitive hourly rate of £14.10 * Opportunity to work in a dynamic, fast-paced environment. * Training and development opportunities to support career growth. * Be part of a team that values safety, professionalism, and excellence. If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!
* Strong situational awareness and the ability to remain calm during high-pressure incidents. * Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names). * High attention to detail with accurate record-keeping using spreadsheets and communication logs. * Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents. * Experience in CCTV monitoring, control room operations, or similar roles is highly desirable. * Clear understanding of data protection laws and protocols-no mobile recording of footage allowed.
Location: Basingstoke, Campus Site Office
Hours: Mixed between 32 to 42 Hrs/ Week. Including Day/Night shifts and weekends
Salary: £14.10 / Per Hour
CCTV Licences: Must
Join a Critical Safety Role in the Heart of the Railway Network
We are currently seeking a vigilant and highly responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth.
This is a pivotal role in ensuring the safety and security of staff, passengers, and railway infrastructure.
Important Note:
Please be aware: As part of this role, you may be required to view disturbing or graphic CCTV footage, which could include fatal incidents. Emotional resilience and professionalism are essential.
Key Responsibilities:
* Monitor a network of nearly 3,000 CCTV cameras across SWR stations for unusual or suspicious activity.
* Log, track, and communicate daily with Rail Community Officers (RCOs) via radio-documenting their movements and locations accurately.
* Deploy RCOs and escalate incidents in coordination with British Transport Police (BTP), local police forces, SWR staff, and customer support teams.
* Maintain clear and prompt communications via SSCC chat group-ensuring Management team is updated on all incidents.
* Liaise with emergency services and police as required and facilitate CCTV playback viewings with the appropriate approvals.
* Complete Safety & Security App forms for incidents reported by guards or train drivers-automatically submitted to BTP for investigation.
* Manage multiple incidents simultaneously with strong prioritisation and calm under pressure.
Essential Skills & Requirements:
* Strong situational awareness and the ability to remain calm during high-pressure incidents.
* Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names).
* High attention to detail with accurate record-keeping using spreadsheets and communication logs.
* Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents.
* Experience in CCTV monitoring, control room operations, or similar roles is highly desirable.
* Clear understanding of data protection laws and protocols-no mobile recording of footage allowed.
Why This Role Matters:
As a CCTV Operator, you are the eyes and ears of SWR's security operation. Your updates, decisions, and observations directly support the safety of frontline staff and passengers-and guide SWR Management during routine and emergency scenarios.
You will be a key part of a dynamic and mission-critical team, interacting with law enforcement and operational leaders daily.
Why Join Us?
* Competitive hourly rate of £14.10
* Opportunity to work in a dynamic, fast-paced environment.
* Training and development opportunities to support career growth.
* Be part of a team that values safety, professionalism, and excellence.
If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!
* Competitive hourly rate of £14.10 * Opportunity to work in a dynamic, fast-paced environment. * Training and development opportunities to support career growth. * Be part of a team that values safety, professionalism, and excellence. If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!
* Strong situational awareness and the ability to remain calm during high-pressure incidents. * Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names). * High attention to detail with accurate record-keeping using spreadsheets and communication logs. * Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents. * Experience in CCTV monitoring, control room operations, or similar roles is highly desirable. * Clear understanding of data protection laws and protocols-no mobile recording of footage allowed.
CCTV & Control Centre Operator
Ref: bdb181c02c0a42ab9cbb9076fd3a36d4
Basingstoke, England
Mitie
Construction & Engineering