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Main Duties

· To represent Mitie in a proficient, professional and personal manner at all times

· To ensure appearance is maintained to our grooming standards.

· To attend any training sessions requested by the management team.

· To assist all Network Rail and Mitie clients with any reasonable requests.

· To comply with Mitie standards for absences/ sickness.

· To work to the Mitie core values

Front of House Receptionist duties

· Be the first point of contact at the reception desk whilst always maintaining a professional and helpful attitude.

· Sign in visitors and issue the health and safety brief.

· Answer the telephone in a timely manner, using the correct greeting and solving any queries.

· Book meeting rooms for our clients.

· Respond to the reception inbox in a timely manner.

· Ensure client outgoing post is franked and collected; incoming post to be distributed or the recipient contacted.

· Report building faults to Mitie Helpdesk and record on the Tracker.

· Liaise with Mitie cleaners, security & Workplace Management colleagues to ensure the site is operating smoothly.

· Conduct the onsite inductions, ensuring the induction forms and visitor passes are correctly processed.

· Keep the front of house-training packs and documentation up to date.

· Conduct weekly stock checks and order required stationary and consumables to maintain supplies.

· Provide training for new and temporary team members.

· Make sure the front of house is always tidy and presentable.

· Support emergency evacuation procedures.

Coordinator duties

· Full walk around of the building at various times of the day to report any building faults, check cleanliness of site and restock consumables

· Check milk levels and top up where required

· Check water bottles for dispensers and top up where required

· Liaise and build relationships with clients on site

· Create/replace/cancel access passes

· Conduct inductions for new starters (as above)

· Record keeping of car registrations & locker allocations

· Manage any incoming deliveries for site

· Liaise with security re visitors or specific events - use message book as necessary

· Any other duties as may arise during the day, often as a result of a client request e.g. daily headcount

Skills and Knowledge
* Strong communication skills (both written and verbal)
* Be experienced with computers and software packages such as MS Office
* To be able to work individually or within a team
* Customer focussed and able to build relationships with our clients and the Mitie team at all levels

Education or Certification
* 2 years reception/administration experience (desirable)
* Hospitality-based qualification, or official training (desirable)
* IOSH certificate or willing to undertake a course (required)
* 1st aid qualification or willing to undertake a course (required)
* Strong communication skills (both written and verbal) * Be experienced with computers and software packages such as MS Office * To be able to work individually or within a team * Customer focussed and able to build relationships with our clients and the Mitie team at all levels Education or Certification * 2 years reception/administration experience (desirable) * Hospitality-based qualification, or official training (desirable) * IOSH certificate or willing to undertake a course (required) * 1st aid qualification or willing to undertake a course (required)