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Receptionist

Tuesday & Thursday

7.30am-4pm or 9.30am-6pm

15hrs per week
* The role of the Receptionist is to provide the highest levels of customer care and service to all
clients, partners and employees in line with agreed service level agreements and
procedures. We aim to make the client's first impression a positive and lasting one.
To provide a warm courteous and prompt welcome on arrival for all visitors at the
reception desk
* To handle all incoming telephone calls / enquiries promptly giving a warm, courteous
welcome and using the agreed salutation.
* To provide assistance for meeting room bookings as required and to liaise with
relevant parties to ensure the delivery of a professional service
* To liaise and communicate with other team members and other service departments in
a clear and timely manner to ensure service delivery and team work.
* To carry out regular checks of the meeting rooms on site to ensure correct set up and
readiness for client use, including rearranging furniture and room layouts as required.
* To ensure the local WPC and/or Regional Workplace Manager is made aware of any
maintenance issues requiring attention in the reception area and Client Suite
* To maintain an organised and tidy work area - this is to include the front desk, seating
area, meeting rooms and the client suite kitchen.
* To anticipate client needs, follow up with requests and ensure the client expectations
are not only met but exceeded
* To ensure that visitor and client arrivals are communicated to the relevant people
promptly and that the visitor is either met or escorted to the relevant room in a timely
fashion.
* To ensure that waiting visitors are kept informed of any delays and to ensure client
comfort
* To replenish meeting rooms, as required, with pads, pens and pencils
* To ensure that all required hospitality is served promptly and to the highest standards
* To ensure all audio visual equipment is working and provide support when required
* To collate all reception and hospitality statistics and forward to the Regional Manager
* To maintain appropriate stationery stocks in the reception area
* To ensure Reception Operating Procedure manual is kept up to date at all times
* To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately.
* To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager
* To attend all statutory Health and Safety training
* To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
* To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.
Security
* To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate
* To ensure the building reception has a list of all visitors due to arrive each day and
booked car park spaces.
* To ensure all procedures are followed for recording Staff visiting from another office in the UK or an overseas office
* To ensure all client and visitor passes are both issued and collected