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Our financial services client is growing their leadership team and has exciting opportunities for Team Managers in their Edinburgh office! This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service.

Your role will involve:
* Leading and inspiring a high-performing team.
* Coaching and mentoring team members for growth and development.
* Open communication and alignment with business and personal goals.
* Resolve challenges to improve efficiency and customer experience.
* Track data and analytics to make informed decisions.
* Develop training plans to maintain skill alignment.
* Innovation and service excellence.
* 2+ year of managerial experience, ideally in a contact centre, financial, retail, or corporate setting. * Passion for problem-solving, decision-making, and team impact. * Strong time management and organisational skills. * Excellent written and verbal communication to engage and motivate. * Proficiency in MS Excel and Word, with a willingness to learn new systems. * Commitment to team growth and outstanding customer experience.