about 1 month ago
To provide a full office service to Sainsburys, including but not limited to all mail & distribution tasks, porterage, building audits, logging fault requests, stock audits, visitor management, Sample management (clothing, GM and food), Archiving, storage management (lockers, cabinets & lost property) re-stocking supplies including but, not limited to stationery, coffee, tea & milk, floor champion duties & HR/financial assistance to Workplace Team Leader.
Develop, maintain, and adhere to all detailed Mitie systems, policies and procedures to undertake the scope of the role
Own and deliver the fullest remit of the role
Observe local security measures in line with client policies
Sort and deliver mail including: Royal Mail Special and Recorded post, and courier items to all the required locations
Collect and prepare all outgoing mail from required locations
Archiving Support location dependant through 3rd part vendor solutions
Adhere to client processes for sample product handling
Work with the accommodation team to maintain locker / lost property/ Cabinet management process
Receipt and sorting of incoming courier deliveries, through various locations from loading bay to collection point
Act as a point of contact and advise end users on all aspects of mail and distribution services
To be flexible in approach to working patterns and systems to maintain the standards required as a Mitie Business Services employee
Complete all duties in a timely, professional, and polite manner
To assist with all areas within the site/contract as required
Evacuation & invacuating roles to be delivered through Account Management requirements
First aider training required to support the client requirement.
Professional telephone and email correspondence and accurate message recoding
Take an active part in all staff training and development provided by Mitie, client, or external suppliers
To carry out desk drops as required
To carry out any reasonable task requested by the Workplace Team Leader & senior management team.
AV support - Relocation of equipment TV Screens, projectors etc
Porterage duties as and when required for setting up of collaboration area and other events space
Support the front of house, cleaning & engineering if required (within compliance & remit).
SIA Licensing (building Specific)
Maintain any FM collaboration tools
Maintain Floor standards to ensure the correct setting of furniture layout and meeting rooms.
Restock Wet hub and printer hubs and vending machine.
Building standards - Ensure all blinds are in the correct position which is: down and open.
Report any reactive tasks for the engineering team to the FM services helpdesk.
Complete weekly mandatory fire checks of the floor for client audit process.
Complete Daily meeting room checks utilising the I auditor/equivalent platform.,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents
Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.