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Team Leader

Job Title: Team Leader
Contract Type: Permanent
Location: Redhill
Salary: Not Specified
Reference: saga/TP/15861/1217
Job Published: March 02, 2021 11:54

Job Description

Job Description

Reporting into the Sales Manager you will be responsible for the performance, motivation, and development of the Sales & Aftersales team. You will bring a flexible, enthusiastic, and driven approach to achieving the goals of the business

You will lead the team by example assist the Sales Manager with sales strategy development and implementation.

Role Responsibility

  • Jointly responsible for day to day management of the Sales & Aftersales team

  • Offering full support to the teams, giving clear, challenging objectives and targets in line with company requirements

  • To be the first point of contact to assist with the needs of the team

  • Ensure team maximise on every sales opportunity to achieve sales targets and growth

  • Produce daily team stats on conversion, calls and revenue and where applicable take action to improve any areas of concern

  • Provide regular coaching, 1:1's and team meetings to ensure your team members are fully focused and motivated

  • Performance management of team members

  • Ensure exquisite service is always maintained

  • Produce Management information reports

  • Produce monthly rota and authorise annual leave

  • Carry out back to work meetings following any absence

  • Cover in the Sales Managers absence

  • Produce and update relevant procedure manuals

  • Provide management cover across our opening hours

  • To provide support to other departments within the Sales Division

  • Close liaison with other areas of the business to ensure that a full briefing is given on any new product or Marketing campaigns

Candidate Description

  • Previous experience with leading a team

  • Travel industry/Tour operating experience would be advantageous

  • Strong leadership and decision-making skills

  • Well-developed communication, organisation and interpersonal skills

  • Able to operate in a fast-paced environment

  • Be Proactive and show initiative

  • High standard of accuracy

  • Able to work well under pressure and prioritise work- loads and meet set deadlines

  • Provide 1^st class customer service internally and externally

  • Good commercial acumen and business sense

  • Good knowledge of Amadeus or an alternative Airline booking system

  • Good knowledge of MS Outlook/Excel/Word preferred

  • Excellent knowledge of Tigerbay preferred but not essential

Employer Description

As the leading UK escorted touring operator Titan prides itself on delivering exceptional service to our customers throughout the booking journey.

We provide award-winning holiday collections covering all seven continents, carefully planned itineraries ranging from rail journeys and river cruises, to small-group adventures and trips exclusively for solo travellers. You could be part of making our customers dreams a reality.