about 1 month ago
Responsible for ensuring that all accidents & investigations are correctly reported, and action plans are implemented to prevent further occurrences.
Ensure that all site documentation is maintained always in line with Mitie & client processes.
Resolves any complaints raised internally/externally in a professional and timely manner and feeds insights to supervisory team.
Creates and distributes comprehensive 'check sheet' documentation and to all colleagues as appropriate ensuring the necessary tasks are completed.
Devises and controls the required resources to achieve the highest level of quality with reference to service whilst keeping within the budgeted forecasts.
Delegates effectively with the supervision team on site ensuring they are equipped to succeed in their roles.
Identifies and negotiates continuous improvements with their respective customers, all colleagues and suppliers to achieve their targets.
Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract
Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action
Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.
Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
Effectively resources the teams in line with business requirements and takes a proactive approach through business forecasting.
Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps
Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
Fully responsible for purchases and stock control. Develops processes to ensure all service provisions are captured and billed correctly
Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential.
Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday.
Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;
Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Competent in the use of all Mitie's software programs and Apps, such CARPS, Equip, Archibus, TopCat, MiCat & MiRec and analysing data using Mitie's auditing systems.
Has a strong standard of both literacy and numeracy skills
They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
Has developed excellent written, verbal communication and negotiation skills to support them in their role.
Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
Flexible in their approach to meet the needs of Mitie and the Trust when faced with conflicting demands.
Can effectively plan and manage own workloads, however understands when to ask for support when needed.
A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business
Strong financial acumen with the ability to manage costs and ensure budgets are met
Represents Mitie and the client always in a professional, courteous and confident manner
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.