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Service Executive (part-time/job-share)

  • Location

    Burnley

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    WRT-2021-05-14-E7665595E5E1

  • Published:

    about 6 hours ago

  • Expiry date:

    2023-06-28

  • Client:

    Vodafone

Job Description

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.

Service Executives are aligned to key named Vodafone Business clients and are accountable for the end-to-end service experience for those customers.

What will you be doing?

  • Maintain existing Customer revenue and understand the impact of churn events

  • Drive continuous service improvement and increasing customer satisfaction and Net Promotor Scores (NPS)

  • Accountable for maintaining an industry leading end-to-end service experience for aligned customers

  • Accountable for delivery of customer's contractual service deliverables, including service levels, reporting etc

  • Driving the performance of operational teams to support in-life service delivery to customer

  • Owns the relationship with key customer stakeholders for in-life service

  • Maintain close engagement with associated sales teams

  • When required take real time responsibility for service escalations or major customer incidents Who are we looking for? Experience is managing external customers Knowledge / understanding of telecoms products/services Service management exposure Together we can Vodafone is committed to attracting, developing and retaining the very best talent. Inclusion for all is a key pillar of our purpose with the belief that diversity plays an important role in the success of our business. We actively encourage growth and progression for all employees. Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Employer Description

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.