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Senior Operations Manager

Job Title: Senior Operations Manager
Location: Haydock
Industry:
Salary: Not Specified
Reference: 52e3d329-cc67-4c12-ae3b-6336ebd589e1
Job Published: January 18, 2021 18:33

Job Description

Job Description

We're hiring a Senior Operations Manager. This leadership role is all about ensuring Sort Center (SC) delivery is smooth and efficient. You'll be reporting to the Site Leader, as you keep an eye on several critical areas of Fulfillment & Operations.

Across our growing presence, Sort Center sit within our wider Fulfillment & Operations network: they're the backbone of our global business, driving our innovative culture and growth. These environments are both highly stimulating and rewarding: you'll step into your Sort Center by leading a team of Operations and Area Managers.

We'll expect you to proactively collaborate with the Operations and Area Managers you'll be directing. They'll require coaching and mentoring from you, to ensure that they, and the teams they manage, are able to meet performance objectives.

How you'll succeed: The name of your game is to help tackle complex problems that affect Amazon's Operations and Customer Service. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They'll need your input to aid them in thinking 'outside of the box'. Together with them, you will aim to: · Continuously improve the efficiency of operations and delivery processes, · Instill a culture of customer obsession, aiming for excellent customer service, · Maintain high standards of operations Health & Safety, · Inspire and reward an atmosphere of best practice sharing among employees. More day-to-day responsibilities: · Proactive, constructive engagement with Delivery Service Providers, · You'll need to monitor the delivery metrics and performance of more than 500 Associates, · You'll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help SCs achieve year-on-year improvements, · You'll manage a large team (typically 500+): this workforce will consist of both permanent and temporary employees. You'll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to: · The safety of our team members, · Employee engagement, · Performance leadership, · Talent & succession management · Training & development

Candidate Description

· You hold an degree from an accredited institution, · You're goal-driven and target-oriented, always able to step back and appreciate the bigger picture, · Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must, · You're able to manage, motivate and influence positive work behaviors in employees, · Proven ability to improve metrics at a country level, · Excellent command of English

· Experience of effectively managing third party contract resource arrangements is also a nice to have. · Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate. · Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.

Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth., · You hold an degree from an accredited institution, · You're goal-driven and target-oriented, always able to step back and appreciate the bigger picture, · Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must, · You're able to manage, motivate and influence positive work behaviors in employees, · Proven ability to improve metrics at a country level, · Excellent command of English

· Experience of effectively managing third party contract resource arrangements is also a nice to have. · Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate. · Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.