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Senior Onsite Coordinator

Job Title: Senior Onsite Coordinator
Contract Type: Permanent
Location: London
Industry:
IT
Salary: Not Specified
Reference: WRT-2021-02-23-7C2655EB7BE2
Job Published: February 25, 2021 11:55

Job Description

Job Description

*Working within the Onsite team where Vodafone provides in-house mobile and fixed line support to some of our largest corporate accounts. You will be joining a team of advisors providing support from our customer sites.

*Proactively build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA.

*Work may involve the handling of billing and general account queries, network support, and processing of orders

*You will be maintaining accounts and ensuring all queries are answered within a timely manner ensuring quality on email responses is maintained and working with the wider Vodafone team.

*We will give you the ability to let your customer service skills shine, and be given the opportunity to build strong relationships with your customers and understand and meet their individual needs.

Who are we looking for?

*Someone who is comfortable to deal with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner

*Proactively build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA.

*Manage and assist with project work, being responsible for the delivery of aspects of project work, (i.e., NMR call recording, Wi Fi calling, graduate roll-out.)

*Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.

*Attend customer meetings in support to Account and Service Management team in management of the account

*Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.

Employer Description

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?