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Senior Content Developer - FTC

Job Title: Senior Content Developer - FTC
Contract Type: Permanent
Location: Milton Bridge
Salary: Not Specified
Reference: WRT-2021-01-07-26B30BAB5BA3
Job Published: January 19, 2021 18:33

Job Description

Job Description

The Amazon Business Content and Localization team supports product launches, by creating content that answers customers' questions, that provides and promotes self-serve solutions, and that empowers Customer Service Associates to solve customers' contacts. The team creates smart content which suitable for a global content readiness experience.

As Senior Content Developer, you will follow our content governance to create clear and concise information that will help our internal and external customers. You'll collaborate with other writers and internal business partners (such as program managers, product managers, and software development engineers) to develop global source content. You'll participate in content management and localization efforts, process development, and quality governance in support of team success.

Candidate Description

You will also work independently on complex, large-scale tactical projects with multiple teams. You'll be self-driven with the ability to influence others, prioritize tasks, and engage cross-functional stakeholders to deliver results. You'll look for opportunities and will apply your expertise to improve operational efficiencies. You will help define business strategy through data-driven contributions and will contribute to the team as a leader in content.

Key Responsibilities:

· Create and maintain smart content in English · Management tools, in a way that's scalable and easy to localize · Outsource content for translation using computer assisted tools · Respond to time-critical requests and advocate for the right content solutions · Advocate for Amazon Business customer and Customer Service Associates · Strong bias for action and the ability to prioritize and meet deadlines · Strong stakeholders' management, · 3+ years as a technical writer, editor, or content developer · Exceptional written and oral communication skills · Experience with technical writing · Experience with content management tools · Experience with translation processes and tools · Experience managing content projects, including coordinating with other teams · Ability to multi-task in a dynamic technical environment · Bachelors Degree or equivalent · Strong problem-solving and organizational skills · Demonstrated ability to manage multiple projects simultaneously and in a fast-paced environment · Proven abilities in project planning and relationship management · Strong team player in a multi-cultural environment, · Master Degree English, Communications, Content Strategy, or a related field · Project management certifications · Fluency in other languages on top of English is a plus