about 19 hours ago
Job objectives and responsibilities
To develop collaborative working relationships with Mitie and HMRC Operational Management Teams
To supervise a designated site security team, ensuring that all contracted and temporary hours are fulfilled to the complete satisfaction of Mitie and the HMRC.
To supervise the Security team, arrange cyclic rotas, and shift cover for absences. The rota being scheduled in such a way that the security officers alternate shifts.
Team training and personal development planning
Total quality management o QHSE - Zero Harm, Live Safe, Accident & Incident Management, Team Health and Wellbeing, Risk Assessment o Compliance - AI's, SOP's, Training Reacords, Screening & Vetting
Drive Continuous Improvement and Innovation initiatives
Complete investigations and write respective reports for the client and Mitie operational management.
Main duties To proactively demonstrate and work to the Company's values, act as an ambassador for Mitie Security and HMRC at all times.
Ensure all contractual commitments are honoured and if there is any failure be the first to escalate in line with site SOP's.
Complaints must be logged in accordance with the quality system and remedied in a timely and effective manner - these must be logged in the Merlin Coeus security management system as required on the assignment.
Ensure that the contract is manned to the agreed level at all times
Security Incidents, Security Breaches and Incidents, muct be reported / escalated to HMRC and Mitie Security Management in line with standard contract SOP's
Continuously seek to identify opportunities to add value to the service in support of Mitie's continuous improvement commitments on the HMRC call off contract.
Training and development
In conjunction with the support team, monitor security officer's performance, conduct annual appraisals in line with company policy and develop personal development plan for all team members.
Liaise with the Operations Manager / Training Manger to ensure that all contractual training requirements are met and that all certificates are renewed within the correct time frame
Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal development and to improve their skill base
Ensuring team is constantly trained to meet leading industry practices and the specific requirements of the HMRC call off contract
Managerial / work performance
Leading in implementing customer corporate policies
Manage security and emergency incidents
Ensure the correct and appropriate operation of security systems and procedures
Lead in implementing customer corporate policies and Codes of Practice
Take ownership of the security operation
Constantly assessing risk and taking appropriate measures to mitigate risk
Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest standard and to the complete satisfaction of HMRC
Regularly audit administrative, health and safety and quality procedures.
Provide assistance / support to staff who have welfare requirements
Support the vetting process to ensure that all security officers assigned to you comply with BS7858 and SC clearance requirements.
Take detailed notes of all disciplinary/ capability actions taken against employees making sure that all such matters are first referred Mitie Operational Management and HR
Support the HMRC contract governance structure
Develop strong collaborative relationships with HMRC and Mitie operational management
Develop and manage security related projects and initiatives in collaboration with HMRC and Mitie operational management
Provide information on site activity relevant to the teams performance, on-going issues and future development opportunities and continuous improvement
Complete the Security Teams Weekly Update activity report and submit to the HMRC Security Assurance Manager.
Maintain accurate and up to date assignment instructions for the site against which all security officers should be assessed, to ensure their understanding and compliance. All instructions must be signed as having been read and understood
Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and client,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
Communication, Person Specification - Key competencies
Screened to SC Level which must be in date - Compulsory Requirement
Physically Fit - A competency based assessment is a compulsory requirement and must be completed by all applicants.
Holder of a 3-Day HSE first aid certificate (minimum 1 day, applicant must be able to supply a certificate) - (preferred)
Held a previous supervisory position within a similar high profile blue chip client environment. (preferred)
Trustworthy & Reliable
Good time keeping
Well presented in full company uniform at all times
Good interpersonal skills
Can work well under pressure
Educated to GCSE Level (minimum)
Proficient in written and oral communication skills and IT literate/ competent
Knowledge of and ability to use computer systems
Microsoft Word - Intermediate
Microsoft Excel - Intermediate
Hold a full UK Driving Licence (preferable)
Customer service background
Supervisory / leadership skills, ability to influence, motivate and liaise with others
Disciplined / professional attitude
Ability to work within established procedures and to contribute positively to continuous improvement
Ability to listen and demonstrate creative thinking skills
Ability to deal with and control an emergency situation
Demonstrate understating of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.