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Retail Security Officer

  • Location

    Dagenham

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF26211A

  • Published:

    about 24 hours ago

  • Expiry date:

    2023-07-31

  • Client:

    Mitie

Job Description

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:To protect customers and colleagues from physical and verbal abuse u2022To deter violence and public order offencesu00a0To patrol the store and other areas and to undertake checks in accordance with the site assignment instructionsTo deter till snatchers, trolley push outs and other bulk theftsu00a0To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informedDealing with any difficult situations that arise in a safe and professional mannerTo be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standardsu00a0Monitoring the store CCTV where appropriateu00a0Complete retrospective CCTV reviews focusing on shrinkageu00a0To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.To understand and always implement the u2018Ways of Workingu2019u00a0Liaise with the store management teams giving clear and concise feedbacku00a0Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in storeCompleting reports by recording observations, information, occurrences and surveillance activities using SMARTUtilise all equipment and technology to their fullest potential to maximise the impact upon security and stores lossesTo report all incidents fully by the end of the shift using the SMART systemTo wear and activate BWCCTV in accordance with company proceduresEnsuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Candidate Description

Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)u00a0A full five year check-able employment / education historyu00a0Experience of delivering Customer Serviceu00a0Excellent communication skills are required both written and verbalu00a0Adaptable communication style to meet the needs of different people groupsAbility to work in a fast moving services businessu00a0Capability in the use of technologyu00a0Good attention to detailu00a0High level of enthusiasm and passionu00a0Previous experience in a similar role is desirable but not essentialu00a0Public Space Surveillance SIA licence is desirable but not essential

Employer Description

Sainsbury's stores within the Romfordu00a0areau00a39.57 per houru2022u00a0Our purpose:u00a0our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0Our promiseu00a0to our people:u00a0a place to work where you can thrive and be your best every day.u2022u00a0Our promise to our customers:u00a0a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 Communication, Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel developmentNote: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.