1 day ago
Reporting To: Duty Supervisor, CRS/Deputy Security Manager and Security Operations Manager
Job Objectives & Responsibilities
Report directly to the Duty Supervisor.
Ensure they fully understand the emergency procedures for the building.
Ensure they fully understand the AI's, SOP's and Risk Assessments.
Ensure all posts are correctly manned at the correct times.
Ensure all equipment is serviceable and in good working order.
Ensure all instructions, both written and verbal are adhered to.
Ensure all Security Officers are correctly dressed and briefed to their particular duty.
Provide security escort to all areas of the building as and when required.
Carry a radio at all times whilst on duty.
Report any issues to the Duty Supervisor or CRS.
Conduct themselves in a professional manner at all times.
Have their SIA & CCTV license with them and displayed at all times.
Control all aspects of access and egress to the building.
Ensure all visitors & contractor follow the correct sign-in procedures.
Complete internal and external patrols.
Must be confident in using Partner Patrol device and reporting fault on Helpdesk system.
Attend to deliveries (receipt and dispatch).
Complete DOB books, maintenance and accident books.
Monitor CCTV regularly and report any fault to Shift security supervisor.
Assist in all types of evacuations and events that may occur at Park House.
Respond to emergencies.
Report security or safety issues to the Duty Supervisor or CRS.
Deal with conflict in an appropriate manner if required.
Be vigilant to the Health and Safety risks at Park House, carrying out regular checks.
Follow all reasonable requests from the Supervisor or Senior Management.
To be on post, on time as dictated by duty rota or as instructed by Supervisor or above.
Must be trained using residential Fire Panel and follow the correct escalation procedure during any emergency.
Must be aware and confident in key issuing procedure.
Complete weekly, monthly and quarterly REM checklist as and when instructed to complete by the Duty Supervisor.
A valid SIA License and previous FOH / Concierge security experience
Essential and proven experience in a customer focused environment
Excellent interpersonal and communication skills coupled with an ability to engage with colleagues/clients/visitors at all levels
Excellent presence and impact with ability to command a respectful presence owning 'front of house'
Proactive attitude and awareness of personal health and safety
Understand and set the corporate grooming standards required for the role
Patience and excellent listening skills with the ability to encourage others to commit to action that will increase their performance
Attention to detail
Well organised, with a high level of concern for quality and the delivery of excellent customer service
Committed to following procedures and ensuring tasks are fully completed
Team player able to take personal responsibility for their actions
Excellent verbal and written communication skills
Understand the importance of holding residents privacy and confidentiality to the high standards
Ability to speak Arabic would be desirable
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.