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Relief - Control Room Operator

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 4 hours ago

  • Expiry date:


  • Client:


Job Description

To assist in maintaining the safety of all personal whether that is work colleagues, authorised contractors, the client's employees and members of the general public either present at the location of work or remotely on at alternative location where possible via the monitoring and use of the CCTV equipment provided by the client.

To assist the company in delivering and maintaining the integrity of the security service provided to the client which entails the prevention, detection and protection of the client's property, personnel and visitors from harm, damage or endangerment.

  • Be polite and courteous at all times.

  • Ensure all customer complaints are captured, documented and escalated through the Operational Chain of Command.

  • Continuously liaise with the security team to ensure security operations run in accordance with site rules, regulations along with current management and client instructions.

  • Ensure familiarity with all equipment required for the delivery of service especially in relation to CCTV Systems, Access Control Systems, uniforms, torches and personal protective equipment (PPE).

  • Ensure familiarity with the Company Hourly Paid Staff Handbook and company policies and procedures.

  • Ensure delivery of a prompt and adequate response to incidents at any of the client's premises in line with Company procedures and contractual requirements together with the compilation of incident reports.

  • Ensure availability of all equipment required for the delivery of service especially in relation to CCTV systems, Access Control systems and personal protection equipment (PPE), with any issues being escalated through the Operational Chain of Command,

  • Ensure full understanding of escalation procedure for incidents through the CCTV and other support systems.

  • Ensure Familiarity with all Assignment Instructions, policies, procedures and site-specific documentation.

  • Ensure delivery of all reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.

  • Ensure familiarity of all relevant legislation required for the role i.e. DSE, GDPR, CCTV Code of Practise etc.

  • Liaise with other members of the Control Room and site-based security teams on a day-today basis to discuss operational requirements.

  • Liaise with emergency services as requested and required.

  • Carry out duties and requested tasks effectively and professionally at all times.

  • Timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.

  • Assist in the prevention of unlawful acts.

Candidate Description


  • SIA Licence CCTV - Public Space Surveillance Awareness

  • Excellent time keeping - Timely arrival prior to shift commencement to ensure a thorough handover / takeover of duties on post.

  • Customer focus

  • Smart appearance

  • Knowledge of Microsoft Office

  • Basic CCTV and Access Control Systems operational experience

  • Precise recording of information along with experience of managing incidents and emergency situations


  • Advanced CCTV and Access Control System Knowledge

  • Good understanding of GDPR regulations

  • Being able to work under pressure and adapt to fluid developing situations

  • Have a good and positive teamwork ethic.

  • Being pro-active.

  • Having a flexible and adaptable attitude.

Application Description




Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.