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Receptionist

  • Location

    Leeds

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF27063V

  • Published:

    2 days ago

  • Expiry date:

    2023-03-29

  • Client:

    Mitie

Job Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.u00a0 We are recruiting for;Full time - Corporate Receptionist / AdminMonday to Friday - 40 hours per weeku00a0Salary u00a319,760 Per Annumu00b7u00a0 To ensure all guests receive an excellent welcome to Leeds and that you consistently deliver great serviceu00b7u00a0 Ensure consistent, high quality support is supplied to the business consistentlyu00b7u00a0 Use computer as an effective communication tool, inputting data as requested into excel and word documentsu00b7u00a0 To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.u00b7u00a0 To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body languageu00b7u00a0 To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign offu00b7u00a0 To be articulate and well informed and to ensure that the needs of clients and visitors are pre-empted, met and exceededu00b7u00a0 To be confident and able to communicate effectively with other departments within the buildingu00b7u00a0 To communicate professionally and as a representative of MMC with residents of the building and MMC, providing a 5* level of service at all timesu00b7u00a0 Ability to identify and escalate building maintenance issues/hazard perception and inform MMC Management when necessaryu00b7u00a0 Support with processing incoming and out-going post u2013 Royal Mail / TNT / DHL / City Sprint in line with SOPu00b7u00a0 Stationary and stock consumable controlu00b7u00a0 Raise POu2019s and process orders following iProcurement proceduresu00b7u00a0 Liaise with engineering contractors whilst on site, ensuring Health & Safety is followed and correct work is carried outu00b7u00a0 Efficiently report and maintain, IT and H&S concerns to relevant departmentsu00b7u00a0 Resolve / report printer issues and maintain suppliesu00b7u00a0 Assist Mitie / MMC Management team with any adhoc dutiesu00b7u00a0 Attend training as appropriate - on-line / in house & classroom / self-developmentu00b7u00a0 To handle any guest complaints and provide a swift solution or escalate as appropriateu00b7u00a0 To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrivalu00b7u00a0 To be responsible for the upkeep and cleanliness of your allocated area ensuring adherence to the MMC Clear Desk Policy

Candidate Description

Excellent communication skills and exceptional attention to detailu00b7 Immaculate personal presentation endorsing the Signature five star imageu00b7 Proven experience and understanding of an exceptional Customer Service deliveryu00b7 Excellent time management and organisational skillsu00b7 Pro active, flexible and can-do attitudeu00b7 The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate u00a0where appropriateu00b7 Ability to deal with multiple requests simultaneouslyu00b7 Computer literate (Word, Excel, PowerPoint, email) and excellent administration skillsu00b7 Team playeru00b7 Be innovative, identifying improvements and smarter ways of working

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people'su00a0well-being and enjoyment at work.Note:This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.For all internal applicants, please note Terms and Conditions are non-transferable