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Operational Support Officer (OSO)

Job Title: Operational Support Officer (OSO)
Contract Type: Permanent
Location: Manchester
Industry:
Salary: £19988
Reference: VPD60247E8-SDX/TP/RF5589/SJS
Job Published: February 23, 2021 12:21

Job Description

Job Description

HMP Forest Bank are recruiting for Operational Support Officers (OSOs)

Sodexo Justice Services delivers custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better. We deliver the total operation of five prisons within England, Scotland and Wales and own six Community Rehabilitation Companies in partnership with crime reduction charity Nacro.

Awarded a bronze accreditation by Investors in People, HMP Forest Bank is one of the largest prisons in the UK and demonstrates custodial excellence in many areas with an emphasis on risk assessment, addressing comprehensive needs and forming strong links with the community outside which all contribute to reducing reoffending.

Recruitment process

Full completion of application form on Sodexo careers website by 7th  February 2021 Competency based interview: from 8th - 10th February 2021  Start Date of course: 5th April 2021 Number of Jobs Available – 5Job DescriptionStarting salary of £19,987.50 per annum. Excellent benefits including free onsite parking, shopping discounts, pension and 28 days holiday. 40 hour shift pattern working week, including evenings, weekends, nights and bank holidays.

There are positions available for:

5 Day Operational Support OfficersPlease note: initial communication will be via email, please monitor your junk and spam folders to ensure you are aware of next stage requirements.

Main ResponsibilitiesIs this the job for you?

The role of an OSO is fundamental in the running of the prison.  OSO’s are essential to the smooth, efficient and effective management of the prison and support colleagues and visitors across all aspects of the site. I can demonstrate that I have the interpersonal and communication skills to work with a number of people from diverse backgrounds and experiences and I will on occasion be required to deal with confrontation in a professional and appropriate manner. Ability to work within a very structured, repetitive and planned environment and working very closely within a large team Maintaining site security by controlling access at the gatehouse, searching vehicles and visitors and checking identification Controlling and issuing equipment to colleagues including keys and radios Ability to work under pressure and to perform an integral role within the control/CCTV room.  You will be the first point of contact for any incident that occurs within the prison and will monitor all movements and activities and this may mean you see things that are upsettingWe encourage you to truly consider your application and would ask you to review the statements below.

I am aware that I will be working a 40 hour shift pattern, including antisocial hours, with set rest breaks. The shifts could be early, late, at night, during public holidays (Christmas and New Year) or at the weekend. I know I need to have considered an alternative mode of transport to get to work, if there are unforeseen circumstances; such as snow, my car breaks down or there is no public transport. I can work in a highly secure environment, wearing a uniform, under lock and key, without my mobile phone for a 12 hour shift. I realise my role is not to prejudge prisoners based on the crimes that have been committed or to punish further those that are in my care. I understand that when I start my role I will be on a mandatory Induction Training course, where I will not be given permission for time off and any module’s I may miss, could impact on whether I am able to pass the course.The Ideal Candidate High level of inter personal skills. Excellent customer service skills.  Have a proactive approach to Equality and Inclusion. Have a proactive approach to Health and Safety. The ability to challenge inappropriate behaviour. Ability to perform tasks alone or in a team to a high standard without constant supervision. Proactive, systematic approach to tasks.About The CompanyIn the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.

Employer Description

Sodexo Justice Services delivers custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better. We deliver the total operation of five prisons within England, Scotland and Wales and own six Community Rehabilitation Companies in partnership with crime reduction charity Nacro.

Awarded a bronze accreditation by Investors in People, HMP Forest Bank is one of the largest prisons in the UK and demonstrates custodial excellence in many areas with an emphasis on risk assessment, addressing comprehensive needs and forming strong links with the community outside which all contribute to reducing reoffending.