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Operational Security Manager

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    29164

  • Published:

    2 days ago

  • Expiry date:

    2025-06-15

  • Client:

    CBRE

Job Description

The role: Operational Security Manager The purpose of our Operational Security Manager will be the interaction between CBRE, BT Security and the Security providers. They will support our security colleagues across the BT estate in providing a safe and secure workplace for our colleagues and our customers. Overseeing the security providers to develop a skilled, expert, engaged and empowered team that provide a brilliant level of personal customer service whilst ensuring BT's security policies are delivered. Key responsibilities are as follows:

  • The implementation of and adherence of BT security policies on BT sites, including offices and operational buildings.

  • Leading and managing the security providers across the BT estate to ensure that they are knowledgeable and competent and that cover at sites is maintained in an efficient manner to agreed colleague levels.

  • Working with BT customers at all sites to monitor and maintain brilliant levels of service delivery, coaching and developing colleagues to ensure that best practices are implemented and shared across sites.

  • Delivering within an agreed budget through efficient cost management

  • Support the selection process and partnerships across the estate

  • Manage the security providers to ensure delivery of service

  • Review of manning levels to support the operation of the new TBWP sites

  • Review the AI's and ensure the sites, once manned are acceptable.

  • Audit of Security Officers to ensure all duties are covered with trained and licensed security personnel

  • Check compliance with the site assignment instructions (AIs) document for each site in line with the security policy

  • CI training and sharing of best practice

  • To be the first point of contact for all security issues within the estate

  • ISO 9001 welfare visits and site compliance checks

Candidate Description

  • SIA license holder

  • Experience of working in a security or FM business and managing security providers

  • A good track record of delivery against targets and KPIs including cost management to an agreed budget

  • Experience of working in a National role

Employer Description

London - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops., CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.