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Mobile Supervisor

  • Location

    Birmingham

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    £27290

  • Job ref:

    REF21189M

  • Published:

    1 day ago

  • Expiry date:

    2021-08-22

  • Client:

    Mitie

Job Description

Ensure familiarity with all Assignment Instructions, policies, procedures, and site-specific documentation.

  • Ensure delivery of all reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.

  • Ensure familiarity of all relevant legislation required for the role i.e., DSE, GDPR etc.

  • Liaise with other members of the Control Room and site-based security teams on a day-to-day basis to discuss operational requirements.

  • Liaise with emergency services as requested and required.

  • Carry out duties and requested tasks effectively and professionally at all times.

  • Timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.

  • Assist in the prevention of unlawful acts.

  • Regular and emergency scheduling of colleagues.

  • To conduct disciplinary Investigations and attend grievance hearings where appropriate

  • To understand and comply with the Statutory Disciplinary and Grievance procedures and HR policies. 1.3 Staff Development

  • Ensure completion of the required training modules for all staff in area of responsibility.

  • Conduct Annual Appraisals for all staff in area of responsibility using the approved Interserve Security documentation.

  • Ensure completion of mandatory visits to all staff in area of responsibility and in accordance to BS7499.

  • Ensure regular communication with all staff.

  • Ensure all employees are dealt with fairly and equitably in all aspects with particular attention to disciplinary or grievance issues.

  • Lead, motivate, and monitor staff to improve their performance and skills.

  • Monitor and manage poor performance using direct and indirect management techniques.

  • Ensure that client and staff welfare is provided at the highest possible standard throughout area of responsibility.

  • Promote

    Qualifications

    Ensure completion of the required training modules for all staff in area of responsibility.

  • Conduct Annual Appraisals for all staff in area of responsibility using the approved Interserve Security documentation.

  • Ensure completion of mandatory visits to all staff in area of responsibility and in accordance to BS7499.

  • Ensure regular communication with all staff.

  • Ensure all employees are dealt with fairly and equitably in all aspects with particular attention to disciplinary or grievance issues.

  • Lead, motivate, and monitor staff to improve their performance and skills.

  • Monitor and manage poor performance using direct and indirect management techniques.

  • Ensure that client and staff welfare is provided at the highest possible standard throughout area of responsibility.

  • Promote and apply the behavioural standards across the contract, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication,

  • Excellent time keeping - Timely arrival prior to shift commencement to ensure a thorough handover / takeover of duties on post.

  • Customer focus

  • Smart appearance

  • Knowledge of Microsoft Office

  • Basic CCTV and Access Control Systems operational experience

  • Precise recording of information along with experience of managing incidents and emergency situations

  • Understanding of investigation and disciplinary process 1.3.2 Desirable

  • Advanced CCTV and Access Control System Knowledge

  • Good understanding of GDPR regulations

  • Being able to work under pressure and adapt to fluid developing situations

  • Have a good and positive teamwork ethic.

  • Being pro-active.

  • Having a flexible and adaptable attitude.

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.