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Live Operations Manager

Job Title: Live Operations Manager
Contract Type: Permanent
Location: London
Industry:
Salary: Not Specified
Reference: eb9737c3-2914-4046-bbb2-35f6659b631d
Job Published: November 11, 2020 23:01

Job Description

Job Description

· Work within Global Live Operations to enable and execute the growth of the live operations business globally. · Lead an operations team to execute and maintain highest standards · Attract, recruit, manage, and mentor great Live Ops engineers maintaining a high bar of performance · Promote innovation and provide clear and challenging vision and ensure that the right resources are in place to deliver. · Define and continuously improve success metrics · Manage continuous improvement in quality and satisfaction by ensuring appropriate quality processes that meet internal/external customer requirements. · Perform frequent quality reviews · Investigate and recommend approaches and systems that meet quality, performance and sustainability criteria · Create operational run-books for events and services; automate where possible

Candidate Description

· Proven abilities and passionate about mentoring and leading a team for live video operations and delivery · Excellent communication skills· · Experience of hiring and managing a team of high caliber Engineers working on Live Events

· Deep understanding of live streaming, broadcast operations · Operation experience for large scale live events · Knowledge of video codecs, video playback and common streaming protocols. · Proven record delivering large audience events for news, sports and entertainment. · Background in developing and supporting new methods for live video delivery.

Employer Description

Amazon UK Services Ltd.

Come build the future of entertainment with us.

Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Amazon Live Video (part of prime video offering) delivers Live TV and Live Events, including many sports leagues (NFL, ATP, AVP, UFC) to Windows and MacOS PCs, portable devices, gaming consoles, and smart TVs. Today, we serve customers in the US, Japan, UK, and Germany.

The Live Operation team delivers consistent, elite customer experiences which "just work" for everyday consumers. We build reliable, high performance live experiences, and we take ownership of the end-to-end live streaming experience-- from the live encoding core platform out through AIV's client applications. Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term. If you crave a sense of ownership, this is the place to be. Our charter includes building and operating large-scale, low-latency live streaming services (24x7 channels and live events) using Amazon's industry-leading cloud encoding and origin infrastructure. We use A/B experiments to dive deep and learn what works best for our customers, and we gather data to inform our decisions. We improve and simplify our services to get ahead of customer needs, and we expect to raise the bar for customer expectations with our innovations. We intend to outperform traditional broadcast networks with greater selection, lower latency, industry-leading live delivery and quality, and unsurpassed value. We are proud to be part of an exciting growth area within Amazon. Our team delivers results and value for customers while simultaneously investing in each team member's career and skill set. We embrace the challenges of a fast paced market and evolving technologies, paving the way to universal availability of content and pushing the envelope of streaming video quality. You will be encouraged to see the big picture, be innovative, and positively impact millions of customers, and help lead an growing operations team that executes at the highest level., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on objective criteria including your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all sections of society irrespective of belief colour, race, religion or belief, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, sex, marital status, disability, age or trade union membership. Please let us know if you have any special requirements in relation to this recruitment process. All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy/procedure will be sent to you along with your conditional offer.

Come build the future of entertainment with us.

Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Amazon Live Video (part of prime video offering) delivers Live TV and Live Events, including many sports leagues (NFL, ATP, AVP, UFC) to Windows and MacOS PCs, portable devices, gaming consoles, and smart TVs. Today, we serve customers in the US, Japan, UK, and Germany.

The Live Operation team delivers consistent, elite customer experiences which "just work" for everyday consumers. We build reliable, high performance live experiences, and we take ownership of the end-to-end live streaming experience-- from the live encoding core platform out through AIV's client applications. Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term. If you crave a sense of ownership, this is the place to be. Our charter includes building and operating large-scale, low-latency live streaming services (24x7 channels and live events) using Amazon's industry-leading cloud encoding and origin infrastructure. We use A/B experiments to dive deep and learn what works best for our customers, and we gather data to inform our decisions. We improve and simplify our services to get ahead of customer needs, and we expect to raise the bar for customer expectations with our innovations. We intend to outperform traditional broadcast networks with greater selection, lower latency, industry-leading live delivery and quality, and unsurpassed value. We are proud to be part of an exciting growth area within Amazon. Our team delivers results and value for customers while simultaneously investing in each team member's career and skill set. We embrace the challenges of a fast paced market and evolving technologies, paving the way to universal availability of content and pushing the envelope of streaming video quality. You will be encouraged to see the big picture, be innovative, and positively impact millions of customers, and help lead an growing operations team that executes at the highest level.