The Learning & Development (L&D) Lead is the pivotal L&D contact person for the business they work with, and provides consultancy services to their global, regional, and/or local business partners. As a trusted L&D partner they keep their internal stakeholders up to date with the latest developments in TLD global learning, acting as an ambassador for our global TLD people experience strategy.
The role proactively listens to and captures business needs and assesses if and how a learning solution can address them, as well as ensures ad-hoc requests are being addressed appropriately.
The Learning Lead ensures these are met using locally relevant and globally aligned solutions. This encompasses; customisation of existing global solutions and, where global solutions are unavailable, creation/curation of new specific solutions. The learning lead then interacts with and coordinates the development, and deployment of appropriate learning solutions across the business.
Act as an ambassador for L&D's global learning approach - sharing enthusiasm and knowledge of CBREs learning strategy, its current status and developments with stakeholders
Work with relevant business leads and people partners to deliver a compelling suite of talent, learning and development programmes, driving employee engagement, organisational bench-strength and overall business results
Build and maintain, regular, high quality contact with key internal stakeholders, developing and maintaining positive stakeholder relationships
Proactively gathering insights on the stakeholder needs and helping them to identify how and whether learning can best support these needs
Build close, collaborative partnerships with the people team to effectively support their needs and provide L&D expertise as required
Use strong and varied communication techniques to share and engage our business with our L&D strategy and TLD learning provision
Be visible and accessible to stakeholders and employees
Partner with global peers to align L&D provisions and drive consistency globally across Global Workplace Solutions
Being the Learning Expert
development needs across respective area/geography of the business
Act as an ambassador for TLD within the business, promoting activity, sharing success and working with Learning champions
Act as a change agent, ensuring learning and development is at the core of any transformation and change activities
Participate in the development of global & local L&D projects as required
Partner with external providers as appropriate to develop and deliver learning programmes
Draw on prior experience to shape and develop learning solutions that provide personalised, blended, on demand solutions driving tangible value add to the business
Being a great Communicator
Provide efficient, timely, reliable and courteous service to customers
Provide proactive and innovative customer service both internally and externally
Ability to write reports, manuals, speeches and articles using a distinctive style
Effectively present information with a creative and impactful style
Deliver/facilitate learning as required by the business
Coaching expertise preferred
Being Future Focused
Create and deliver initiatives that preserve and develop the organisational and regional culture
Utilise Industry best practice and external case studies to inform our CBRE L&D provisions, establishing a world class L&D approach that is aligned to our business and central TLD principles
Spot future trends across L&D and feed into colleagues globally
Define, build and deliver learning solutions that ensure strong people management capability
Support roll out of Talent Coach (LMS), maximising usage and incorporating into all L&D programmes and initiatives
Excellent relationship building and communication skills (both written & verbal)
Lifelong learner, who demonstrates a passion for self development and that of others
Highly self-motivated, and driven to succeed
Proficient networker with strong influencing skills
Ability to work across a diverse range of stakeholders at all levels of the organisation
Seasoned Learning & Development professional who keeps abreast of learning trends and can demonstrate their expertise in applying learning best practice
& analytical skills - data driven and results focused - can demonstrate value add from previous learning programmes or interventions
Commercial / Business acumen.
Able to remain calm and assertive under pressure.
Quick thinking person who can deal with adversarial situations.
Agile approach, someone who enjoys the challenge of change.
Experience of leading L&D through transformational change,
5-7 years experience working in the Learning and Development world
Experience working across a complex, global matrix organisation
Experience with Learning Management Systems (cornerstone a definite plus)
Experience with Next Generation programmes (Graduate/Apprentice/Interns)
Experience with psychometric assessment / 360 feedback an advantage
Intermediate skills with Microsoft office suite
L&D governance requirements
Performs other duties as assigned
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.