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IT Systems Trainer

  • Location

    Unknown

  • Sector:

    Business services

  • Salary:

    Not Specified

  • Job ref:

    160661

  • Published:

    about 22 hours ago

  • Expiry date:

    2024-10-21

  • Client:

    Serco Group Plc

Job Description

Reporting to the Learning & Development Manager, the Systems Trainer is responsible for ensuring that all IT services in our IT service portfolio are delivered to our end users in a consistent manner and that the end user understands how to use the respective IT component to help them to fulfil their role. They should create a platform that should drive standardisation and ensure that IT services are used in a common way to encourage collaboration, knowledge sharing and best practice. They will deliver operational, security and safety improvements, to support our workforce and make sure it is underpinned with a good process documentation set.

Main duties will include delivering both site based and online training on all VIVO IT systems. The successful candidate will be required to carry out performance assessments to assess the effectiveness of training delivered and maintain appropriate records of learner development.

Candidate Description

The successful candidate will have good presentation skills, experience of PowerPoint and demonstrating IT Programs. They will have good communication skills, the ability to build strong relationships, along with the ability to influence, solve and teach others., Experience in implementations of work order management systems and hand held technology. Creating training materials and system testing. Excellent stakeholder management skills, with a proven ability to develop and manage difficult complex stakeholder relationship at all levels. Experience of managing expectations in a challenging environment. Excellent problem-solving skills, identifying critical issues and pushing creative thinking beyond the boundaries of existing practices. Advanced understanding of sector specific IT systems and ability to adapt as systems are integrated. Experience of CAFM (Maximo) is an advantage. Good understanding of Microsoft systems and excellent general application support skills. Knowledge and experience of working in a training role with a sound grasp of training methods and delivery. Knowledge of training skills and needs analysis. Ability and experience of training and developing staff Ability to inspire and motivate others and be able to work with staff from all services and at all levels. Ability to plan and prioritise own workload methodically and with full attention to competing priorities. Excellent organisation and time management. Excellent interpersonal skills and sound experience of client/user contact in training situations. Skilled communicator capable of using wide range of media and methods to build and maintain effective communication Ability to be flexible and prepared to exercise initiative. A quality focus with a strong attention to detail.

Employer Description

VIVO, a 50:50 joint venture between Serco and ENGIE, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with ENGIE's market leading FM, energy, asset optimisation and regeneration capabilities., VIVO, a 50:50 joint venture between Serco and ENGIE, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with ENGIE's market leading FM, energy, asset optimisation and regeneration capabilities.

Within VIVO, we are currently looking to recruit for an experienced IT Systems Trainer.