2 days ago
To proactively promote, design, as necessary, and deliver educational activities within ICT to meet the needs of the detainees and contractual requirements. To provide a safe, secure, stimulating, supportive and productive environment for detainees that encourages them to attend and enables them to learn and develop their skills.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Assess the ICT level of all learners who come into the classroom and provide a short induction to detainees to encourage their participation and ensure that the teaching provided is relevant and interesting.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Develop and deliver core modular courses and as appropriate advanced advamced teaching modules and the learning programme, supporting and encouraging all learners to enable them to achieve their learning objectives.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Actively promote e-learning and further education opportunities in the classroom where appropriateu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Actively promote the opportunities available to ensure detainees are informed and there is optimal uptake.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Create and maintain a safe, secure, positive and friendly learning environment where detainees feel welcomed and respected.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Monitor attendance, retention and achievement figures and assist in the development of strategies and procedures andu00a0 make improvements to maximise these.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure the completion of all documentation and administration in line with company policies and any external agency requirements so that accurate, compliant data is maintained and provided.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Use all resources effectively to ensure quality of service and value for money.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Manage the learning environment ensuring maintenance and security of tools and equipment at all times to relevant standards.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Advise on equipment and purchases necessary to meet contractual requirements and best practice within education.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Support Regimes covering other areas as required to ensure continuity of service., Detainee Care and ManagementInteracts with detainees easily, quickly building rapport but maintaining professional distanceu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Is impartial, fair, assertive, consistent and confident with detaineesTreats detainees with respect as individuals and encourages detainees to do the same to othersListens carefully to detainees, including picking up on unspoken communicationExplains issues clearly to detainees and keeps them informed at all times of relevant issuesMakes time to understand detainees and regularly helps them, working hard to meet their needsShows empathy and compassionDiffuses anger and worries in detaineesActs upon signs of distress, self-harm or angerEncourages detainees to express their concerns, take responsibility for their behaviour and participate in activities and programmesIs observantu00a0Delivering ExcellenceProduces high quality, accurate work to timescaleFollows and understands Care & Custody standards and proceduresHealth and Safety responsibilities:Follow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;CommunicationIs confident, clear, accurate and to the point when sharing/giving informationMaintains eye contact when communicatingAsks questions and probes to gain relevant informationSummarises key relevant pointsSeeks clarification when necessaryListens to and carefully reads instructions and informationu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Is discreet and maintains confidentiality of informationIs polite and tactfulChecks theirs and others understandingAdjusts language to the demands of the situationUses non-verbal communication constructively and effectivelyInformation Security:Ensure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;Note:This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.
Mitie, Care & Custody are delighted to announce the opening of the 2nd only female Short Stay Immigration Removal Centre in the UK.Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.u202fu00a0Opportunitiesu00a0at our newu00a0IRCWe're looking for people to create a brand new team based at our new Immigration Removal Centre (IRC), as part of our newly acquired contract. Individuals will have experience in relating to people that may be agitated or confused by their circumstances and are able to interact and assist potentially vulnerableu00a0individuals whilst in our care.u00a0 Empathy and resilience are key attributes for this role.You will be passionate about delivering a great service in a sensitive manner, along with good communication skills and a team player.u00a0The ability to remain calm under pressure and experience in problem solving would also be advantageous to developing your career within Care and Custody.We will consider applications from candidates that require part time employment., An appropriate teaching qualification and experience u00a0is required.Experience within the custodial setting would be advantageous.Experience of working with ESOL learners would be advantageous and a patient and understanding attitude to the language problems faced by learners is essential.u00a0We will welcome applications from candidates who require part time employmentPlease see below for the Care + Custody competencies and u00a0MITIE values and behaviours that are important for this role.