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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Permanent
Location: Kingston upon Hull
Salary: £19344
Reference: SDX/TP/218154/62050
Job Published: March 02, 2021 11:54

Job Description

Job Description

  • Comply with record retention policy by ensuring that all requisitions from the FM team are accurate and complete.

  • Operate a system to ensure that all hard copy data is filed to follow both Sodexo and client procedures for audit purposes.

  • Operate a system for the ordering of PPE and Work wear and cleaning consumables.

  • To assist the Office Services Supervisor in ensuring all services meet the client agreed SLA. Also assist in collating and issuing SLA data to the Sodexo Operations Manager on a monthly basis.

  • Provide support for the Administration team for monthly activities,

  • Assist the Client and Office Services Supervisor, when required, with raising all Purchase Order requests using SAP efficiently to meet client demand.

  • Ensure effective communication with all suppliers and escalate finance issues, as appropriate.

  • Provide support for other general admin duties as directed e.g. scanning, copying and filing invoices for monthly audit purposes.

  • Provide back up support and relief cover for Reception, FM Helpdesk and Mailroom duties, as agreed with line manager.

  • To handle all calls, whether Reception, Helpdesk and Mailroom in a professional and helpful manner using excellent customer service skills and a positive attitude.

  • Hygiene, Health and Safety Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place and training of staff.

  • To attend a PDR with your Line Manager and to agree and take ownership of your training and development needs.

  • Attend Company and Legislative Training Courses as requested.

  • Ensure that all written communication represents a professional image to customers, clients and staff.

  • Action customer complaints by escalating to your line manager where necessary.

  • Comply with any reasonable instruction from your line manager within the agreed deadline.

  • To organise and manage ad hoc activities promptly and efficiently.

  • Undertake any other reasonable duties as required to meet the needs of the business

Candidate Description


  • IT literate, with Microsoft Outlook, Word, Excel and PowerPoint skills

  • Effective written and verbal communication skills

  • Good attention to detail

  • Excellent telephone manner


  • Familiar with database applications

  • Previous helpdesk experience

Employer Description

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.