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Head of Racecourse Operations

  • Location

    London

  • Sector:

    Culture / Recreation

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    WRT-2021-10-10-0BEAAA25953E

  • Published:

    2 days ago

  • Expiry date:

    2022-06-15

  • Client:

    William Hill

Job Description

This role is a unique opportunity to work with the Retail Director to develop and implement strategic plans to achieve our retail excellence goals in line with the One UK Strategy and objectives in our racecourse portfolio. This will include the introduction of Smart Retail and OMNI opportunities to the estate. We take immense pride in our current racecourse offerings across the UK, but we know we can Go One Better - and we'd like your help.

This role is home based, with regular travel to UK based racecourses, William Hill shops, and occasional office visits to Leeds and London.

About us

Our people are at the heart of everything we do, and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too, Sustainability is key to the future of our business and the people we interact with on a daily basis.

Your role in the team

Working with the Finance team, you'll create an accurate P&L account for each racecourse so we can effectively manage the business. You will influence and support the strategic direction of the racecourse business and manage profit and loss, budgets, sales forecasting and various other key performance indicators for the racecourses. You'll need to have experience working with P&L, delivering budget and revenue growth targets and will support us in grabbing market share by proving ourselves competitively. You'll work with the finance and business support managers to create achievable colleague establishments for racecourses attached to the relevant region and make sure that we are effectively resourcing these vs establishments.

We'll need you to pro-actively gather and analyse data to maximize profitability, exceed targets and complete effective business reviews and course visits with the racecourse Area Managers & Business Performance (Cluster) Managers. You will lead, motivate and develop a team of BPMs (with support from their local AMs) to achieve trading profit targets for the racecourses through the delivery of outstanding customer service and operational excellence in a compliant environment. We'll rely on you to create a positive and engaged working environment for your racecourse shop teams and set clear expectations for service, standards and operations.

As a personal license holder you will ensure your racecourses deliver a fully compliant environment with all colleagues complying with the 3 Gambling Commission Licensing Objectives. You will also ensure that the AMs support the BPMs in thoroughly completing their regulatory audit requirements.

Skills needed

Candidate Description

  • Collaboration; you will need to collaborate with a number of internal and external stakeholders

  • Team Leadership; you will need experience in coaching, mentoring, engaging and inspiring a remote field based team

  • Team Development; you will be able to demonstrate strong interpersonal communication to create opportunities and encouragement for team development

  • Commercial Acumen; analytical skills with the ability to identify and create opportunities for growth and be able to propose solutions to improve customer profitability/efficiency.

  • Results Driven; you will thrive on improving results and profitability and have an excellent ability in all Microsoft products.

  • Customers: you will have a passion for delivering next-level service, supporting further business growth and managing a large number and variety of racecourses and shop types

    You'll need to being us proven capabilities in retail management at a senior level, and significant operational experience in a fast paced, ever changing environment. Extensive experience in a customer orientated, retailing environment would set you up well for success in this role. You must be quick thinking and decisive, with the ability to rapidly build relationships and to work in collaboration with other teams and functions. It goes without saying that you must have in-depth knowledge of horse racing, odds and betting., We're looking for innovation, passion, and a good understanding of the needs of our horse racing-mad customers

Employer Description

Our flexible benefits package includes a competitive pension and bonus, car allowance and a range of lifestyle benefits. In addition to the standard 25 days holiday, you'll get an extra day off for your birthday. If you're looking for long term career development, our global, customer focused business is the ideal place to establish yourself and make an impact.