about 2 months ago
What we expect of our Customer Service Assistant:Proactive in building knowledge and expertise in the services we provide to our clients.Excellent problem-solving skills.Sensitivity and understanding of the specific needs of our clients, focusing on protecting information at all times.Pride in being professional, approachable and friendly.Passionate about creating an outstanding customer experience for clients and colleagues from all levels within the firm.Experience in handling complaints calmly and effectively, ensuring that client needs are met and seeking referral where appropriate.Excellent standard of communication.
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022u00a0Our purpose:u00a0our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0Our promiseu00a0to our people:u00a0a place to work where you can thrive and be your best every day.u2022u00a0Our promise to our customers:u00a0a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., RE YOU PASSIONATE ABOUT CUSTOMERS?DO YOU THINK THAT YOU COULD MAKE A DIFFERENCE AT ONE OF THE MOST-LOVED SHOPPING CENTRES IN YORKSHIRE?CUSTOMER AMBASSADORSPart Time (15 hours - Flexible)At White Rose Shopping Centre we know that amazing customer service doesnu2019t just happen, which is why we are on the hunt for real customer champions - champions who have a passion for people and want to make a difference, each day, every day.We are looking for a confident, outgoing individual to join our expanding Customer Experience Team at this award-winning shopping centre. We want people who will sparkle and provide a u2018warm Yorkshire welcomeu2019 to every visitor.The nature of retail and the success of the shopping centre means that the roles involve evening and weekend work, so that we can provide our sparkling service at the busiest trading periods. The centre continues to grow on the back of the recent u00a325 million restaurant and cinema development and our commitment to be one of the u2018greenestu2019 shopping centres in the UK!Applications from outside of the retail world are encouraged, as you may be from a completely different industry all together. We are more interested in finding people with the right u2018fitu2019, rather than the u2018most qualifiedu2019.