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Front of House Executive

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000

  • Job ref:

    REF21378N

  • Published:

    about 1 month ago

  • Expiry date:

    2032-07-06

  • Client:

    Mitie

Job Description

To provide a welcoming and efficient front of house reception service to all employees, guests and other visitors to the building. To build and enhance working relationships with management and colleagues.,

  • Comply with visitor management processes, ensuring compliance with company security policies

  • Deliver the professional greeting of clients and visitors, to the highest standards

  • Take clients coats / luggage

  • Advise hosts of their guest's arrivals and inform them of the correct room number

  • Escort all external visitors to their meeting rooms

  • Give directions to internal visitors following the set procedure

  • Ensure waiting Guests are comfortable and offered refreshments if facilities are available

  • Ensure meeting rooms and reception areas are always well maintained and regular checks are carried out

  • Carry out regular checks of all meetings rooms to establish meeting status ready for next meeting

  • Ensure that meeting rooms are used to their maximum potential and manage meeting room space effectively following set procedure

  • Liaise with the corporate services / catering departments for any hospitality requirements and support the Excellence Manager with events.

  • Attend training and other meetings as required

  • Develop strong communication and line reporting procedures to guide service implementation making

  • Ensure communication are sent out in a timely manner

  • Ensure that Standard Operating Procedures are always adhered to and that any changes are promptly incorporated into service delivery and working processes

  • Provide administrative support as directed by SEHS/Facilities team and help to Coordinate and arrange onsite facilities where required

  • Highlight to Supervisor / Manager any ongoing / potential issues or any operational concerns which could impact a project or change in service

  • Maintain the highest standard of personal presentation, operational excellence, team orientation and positive attitude

  • Assisting with events and large-scale meetings such as group wide events or senior management meetings

  • Make recommendations to improve the efficiency of set routines and work schedules and to look for continual improvement

  • Deal with internal and external customer queries, concerns and complaints

  • Responsible for implementing innovations on site, ensuring team members adapt to change in the appropriate way

  • Implement dynamic operational working procedures, to support the delivery of service excellence

  • Responsible for submitting weekly updates to line manager as required and where possible have informed knowledge to contribute towards reports and MI (Management Information) required on site, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.,

  • To work as part of a team to deliver a first-class service within the facility.

  • An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.

  • Computer literate (Word, Excel, Outlook E-mail).

  • A clear understanding of Health & Safety practices.

  • Customer focused with the ability to build positive relationships.

  • Enthusiastic and conscientious approach to all Site Support related tasks.

  • Clear, strong and confident communication skills.

  • 12 months experience required in a similar role

  • 40 hours per week Monday to Friday, flexibility required

  • Salary 28K - 30K depending upon expirence·

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.