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French Customer Service Executive

Job Title: French Customer Service Executive
Contract Type: Permanent
Location: Belfast
Industry:
Salary: £20000 - £25000
Reference: PC3344
Job Published: February 24, 2021 11:53

Job Description

Job Description

Reporting to the Commercial Manager, French Customer Service Executive will be the first point of contact for business to business customers, primarily from the Spanish speaking market. This will give you the opportunity to build relationships and take accountability for resolving queries and issues.

  • Enter orders into system, accurately and efficiently.

  • Provide Order confirmations within a specific timeframe.

  • Plan and track orders and advise customer of problems.

  • Liaise with Customers regarding loading and deliveries.

  • Internally liaise with all departments regarding customer enquiries, specifically working closely with planners and shipping department.

  • To respond in a quick professional manner to all enquiries for products and ensure that these are followed up a few days after submission.

  • Ensure we have the right level of stock for the business and ensure slow moving stock and oddities are pro-actively sold on.

  • Credits and Complaints to be dealt with in quick and efficient manner

  • Re-direct technical / quality / credit and all other enquiries as appropriate

  • Ensure samples and literature are efficiently used and distributed to external sales people and customers.

  • Maintenance of all filing systems.

  • Update customer database and files.

  • Compile agendas, letters, reports and minutes.

  • Typing / faxing of all outgoing correspondence.

  • Compile and process daily, weekly and monthly reports as required.

Candidate Description

This full time, permanent role in a non-call center environment. Hours of work are 8:30 a.m. to 5:15 p.m. Mon to Thurs and 8:30a.m. to 4:00 p.m. on Friday.,

  • be fluent in both verbal / written English and be fluent in both verbal / written French (another language would be advantageous;)

  • have relevant experience in a manufacturing background with experience of handling and processing paperwork for orders on a computerised system.

  • Be experienced in the maintenance of stock levels to pre-set minimum and maximum levels and thereby advising customers of re-ordering requirements.

  • have excellent administrative and numeracy skills possibly with experience of a busy office environment.

  • be educated to degree standard (or A2 level or equivalent with relevant business experience).

  • be IT literate and have experience of a Windows based package including MS Word & Excel.

  • Strong Excel skills are essential.

  • Entitlement to work in the UK under the EU Settlement Scheme settled status / UK work permit

Application Description

Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.

Employer Description

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.