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Experience Manager

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    9677252312

  • Published:

    about 8 hours ago

  • Expiry date:

    2022-06-09

  • Client:

    CBRE

Job Description

Collaborating within The entire UK FM team, the experience manager role is to ensure the7* star experience is delivered across the Companies portfolio. Reporting into the account director this important position maintains the

standards, shares best practice, drives innovation, improves engagement and continuous improvement with energy and passion by creating consistent, joyous and courteous moments with the UK wide team. A 7 Star Mindset vA key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience. To us this means; vTreating people, the way they want to be treated vHaving a concierge approach to guests vEnergy is contagious! vEvery day holds new opportunities to shine and show up vMindset and attitude are everything vBecome a master at managing your tasks vResolving issues before they become problems vYou don't need a title in order to lead vA purposeful personalisation when serving guests is where the magic happens Key Responsibilities vTo play a key, pivotal role in developing and designing the SOP and BAU practices set out in our SLA to ensure we can deliver an exceptional guest experience to all colleagues and guests visiting any Company building. vTo drive the floor ambassadors and experience lead teams and roles forward, as well working with the UK FM's to ensure all standards are shared and best practice implemented vEmbody the companies 7 STAR approach vComplete RTW interviews with the team (where appropriate) vSupport the monthly report compiling and to attend meetings where needed Apply Now Send to a friend