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EMEA Area General Manager

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    9677252148

  • Published:

    1 day ago

  • Expiry date:

    2022-03-02

  • Client:

    CBRE

Job Description

  • Full responsibility for Profit & Loss including development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded

  • Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded

  • Ensure that opportunities for the strategic development of the portfolio are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender

  • Ensure business policies and processes are effectively communicated, and implemented within the contract

  • Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our services and subcontractors' activities, and are regularly reviewed

  • Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts

  • Promote and maintain the CBRE RISE values (Respect, Integrity, Service, Excellence)

  • Provide a learning environment, and appropriate training and development planning

  • Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential

  • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio

  • Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place

  • Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts

  • Work with other ILS Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues

  • Ensure appropriate contract review, audit, and control systems to ensure statutory, policy and contractual commitments are met

  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, employee engagement and recognition/reward

  • Support effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate

Candidate Description

  • Proven track record within the outsourced specialist services industry, ideally within outsourced scientific services

  • Managerial experience at Contract/Account Manager or above within technical and or scientific services is essential

  • Proven experience of business development and strong commercial acumen

  • The development and review of teams, appraisal, and the application of effective people management practice

  • Excellent motivational and influencing skills, with high levels of personal integrity

  • Incumbents must be self-starters, confident and composed

  • Organised, able to prioritise and deliver within high pressure, business critical environments

  • Ability to balance strategic thinking with tactical delivery for client satisfaction

  • Excellent understanding of health & safety legislation

  • Ability to gain trust and support of top-level management and key client decision makers

  • Experienced client relationship manager with interpersonal skills for effective management of people at all levels of the organisation

  • Ability to manage conflict and crisis situations effectively

  • Organised and detail focused with the ability to multitask

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a EMEA Area General Manager to join our team located in London (Flexible). The successful candidate will be responsible for the leadership, management, and development across all aspects of a portfolio of accounts. This includes service delivery, QHSE, statutory compliance, people and talent management, operations management, and the continual development of the customer base., About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."