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Customer Projects Account Manager

Job Title: Customer Projects Account Manager
Contract Type: Permanent
Location: Bracknell
Salary: Not Specified
Reference: PRINCE2 / Agile
Job Published: February 25, 2021 11:53

Job Description

Job Description

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents;

  • Note*

Candidate Description

This role is predominately to manage an ever growing customer and project base, working closely with the development team to understand their exacting requirements to scope, design, communicate and deliver the solution 100% fit for purpose; therefore an excellent level of communication skills both written and verbal is a required and you must be customer facing with the ability to interact with people of all levels across the business both internally and externally. You will be a primary point of contact for customers, working closely alongside the inhouse development team as well as the sales team.

  • Liaise with development team and IT to communicate requirements

  • Create scoping documentation as required by customers and provide to development team

  • Communicate with relevant stakeholders with progress updates

  • To work alongside the sales function to offer support and guidance

  • Create reports for senior management

  • Ability to document, maintain and follow processes

  • Ability to follow change management processes

  • Help with the Creation of technical documents to support development

  • Educated to degree level or equivalent

  • Attention to detail and a high level of accuracy

  • You will have the necessary gravitas and communication skills to deal with a wide range of senior stakeholders

  • Pragmatic: A can do attitude with a common sense approach to problem solving

  • Excellent written and verbal communication skills, including the ability to lead and present meetings

  • Ability to show initiative and promote ideas for improved working methods

  • Strong organisational skills with an ability to work to tight deadlines and hold others to account

  • PRINCE2 / Agile or similar Project Management qualifications are beneficial but not essential

  • Experience of working within a software project environment

  • Good working knowledge of MS Office Suite and Office 365

  • Power BI beneficial but not essential



Employer Description

Global Aware International, a Mitie Company, has the requirement for a full time Customer Account Manager for continued customer support for in house suite of products and bespoke development projects. The applicant should be an enthusiastic individual with a focus on attention to detail. Someone who is a motivated self-starter, capable of working to deadlines both individually and as part of a team. The position being offered is based in Bracknell. All applicants must be within an easy commute.