1 day ago
The Control Room Supervisor is a permanent role with 42 hours guaranteed where you will provide leadership and line-management to a team of Controllers and successfully deliver CCTV operations.
How you will make a difference as a Control Room Supervisor
Take responsibility for helping to achieve solutions and make positive change.
Identify short and long term trends and take action to make progressive changes for the SOC and its customers.
Have operational knowledge of all the functions within the Control Room.
Be held accountable for KPIs, ensuring all Operatives are managed to ensure outstanding performance and service.
Conduct performance evaluations as well as monitor attendance and performance of each employee through 1 to 1s and performance management processes.
To actively recognise outstanding achievements through Community Awards nominations.
To accurately record and manage overtime for your team and department.
Have an understanding of company policies and ensure. implementation in relation to performance and absence.
Manage sickness and absence from work including return to work and welfare support, be responsible for annual leave authorisation and planning of resources ensuring sufficient resilience.
Provide support to the Service Delivery Manger in achieving deliverables.
Any other duties as directed in support of SOC work and objectives.
Right to work in the UK, 5 year checkable history and pass a high level of security clearance.
SIA CCTV Licence.
Experience of working in a Control Room and Security environment.
Supervisory & leadership skills, demonstrating a coaching style.
Motivated, self-starter with a vision to shape the future.
Evidence outstanding customer service skills.
Have commercial awareness and experience in sales & business growth.
Have strong written and verbal communication skills and superior organisational abilities.
Possess the ability to handle multiple tasks and manage and deliver conflicting priorities.
Be available to work a flexible schedule, time management skills and a passion about delivering excellence to customers and for the business., We are a company that offer career progression and development, providing access to training and the ability to gain professionally recognised qualifications.
With roots dating back to 1934, Securitas is one of the largest security service organisations in the world. With around 150,000 clients and 150 globally listed companies, we specialise in protecting corporate organisations, small to medium-sized businesses, and the public. The successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK., Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, please visit: www.securitas.uk.com/en-GB