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City Operations Manager

Job Title: City Operations Manager
Contract Type: Permanent
Location: Wigan
Salary: Not Specified
Reference: WRT-2021-02-19-696A2337E30E
Job Published: March 05, 2021 11:54

Job Description

Job Description

The opportunity If you are looking for a versatile role with lots of responsibilities in Operations, this job is for you! You will be end-responsible for our food delivery operation in one city. This means leading a team, connecting with the partner restaurants, checking the city KPIs and taking strategic decisions to grow and improve the business.

Your job:

As a City Operations Manager you are responsible for the entire food delivery service of Just Eat in your city. To manage a smooth operation and grow the success, these are your responsibilities:

  • Managing overall the operations in your city

  • Making sure daily tasks run smoothly by managing the shift-responsible team members

  • Planning ahead in order to grow and improve the food delivery operations in your city

  • Ensuring the city complies with company policies, procedures, rules and regulations and all applicable laws

  • Overseeing the development and measurement of the city KPIs and drawing conclusions for strategic decisions

  • Collaborating closely with HR, Business Planner, Continuous Improvement Specialists and Support teams

  • Close working relationships with Sales, Disposition and Customer Service to ensure high Service Quality for Partner Restaurants

  • Managing and building relationships with our partner restaurants and helping in resolving their questions in regards to deliveries

Candidate Description

Microsoft Excel,

  • Completed vocational training with working experience and/ or university degree

  • 3-4 years of work experience in Operations (preferably locally)

  • Previous experience in team management

  • Outgoing, motivating and a strong communicator whether face to face, through phone or email

  • (Near-) native level of French and fluency in English

  • Good working knowledge of Microsoft Excel/Google Sheets

  • Analytical mindset - you are good with analytics, numbers and slides and have the ability to translate numbers into actions in our food delivery

  • High level of service orientation

  • Willingness to keep an eye on your phone and jump in when needed in evenings and weekends