about 22 hours ago
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.
Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Job objectives and responsibilities
Work to the Assignment Instructions ensuring that all activities are accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
To create a safe environment, free from crime and the fear of crime for public and members of staff
Engage with members and the public at all times complete with a welcoming presence
Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
Provide a visible security contact for all
To detect crime through effective use of behaviour and observational techniques
To obtain an understanding of high risk areas and associated merchandise
To maintain a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel with in a designated area of the store
To ensure the MITIE /Sainsburys core values and principles are upheld at all times., To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
To protect customers and colleagues from physical and verbal abuse
To ensure the work place is a customer friendly and safe environment
To provide a reassuring and professional security presence.
To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
To proactively deter and prevent anti-social behaviour, theft and criminal activity
Liaising with the store management, Police and other external agencies when required
Completing reports by recording observations, information, occurrences and surveillance activities.
Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
To deter till snatches, trolley pushouts and other bulk thefts
To patrol the store and other areas and to undertake checks as required
Utilisation of store CCTV system to gather evidence relating to incidents
Proactively coaching instore colleagues to ensure a sound knowledge and understanding of the store risk profile
Adhering to the established ASCONE policy and procedure in order to detect and deter shop thieves
To be clean, tidy and properly dressed wearing full uniform, including an identity badge, which must be valid
Attend 'court hearings' and demonstrate professionalism when relaying evidence, ensuring the reputation of both MITIE and Sainsburys are safeguarded.
Ensures that reporting is accurate and meets agreed timelines
Adopting an intuitive approach to store layout taking into consideration store demographic/associated risks.
Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection
Be mindful at all times of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personal safety of all MITIE/Sainsburys personnel and members of the public
At all times adhere to the Sainsbury's search policy and procedures
Supporting colleagues by sharing best practice
Correct use and dissemination of crime related information/intelligence in accordance with data protection procedures and legislation.
Accurate and integrity driven reporting of all criminal activity via the use of SMART technology
To understand and always implement the activities contained within the 'Ways of Working'
Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
To maximise the use of BWCCTV during confrontational situations, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Essential:
SIA licenced to a minimum of frontline Security Guarding level
A full five year checkable employment / education history
Excellent organisational and time management skills
Confident and professional working approach and appearance
Strong customer service, client focused attitude with the ability to build good working relationships
Exceptional verbal and written communication skills - remove (repeated in "literate"…..)
Good level of English and the ability to interact with people at all levels of various backgrounds
Ability to work individually and as part of a team resilient and tenacious with a "can do" approach
Flexible and adaptable
Literate, numerate and IT skills to medium level user
The ability to defuse potentially violent situations
The ability to recognise nonverbal cues that indicate frustration and anger
Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.