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Account Director

  • Location

    Swansea

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    WRT-2021-03-23-ACC97BCFD080

  • Published:

    1 day ago

  • Expiry date:

    2025-04-19

  • Client:

    CBRE

Job Description

1Provide leadership, and that contractual commitments are met and exceeded.2Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and that all KPI's are achieved.

3Ensuring business policies and processes are effectively communicated and implemented within the contract. 4Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and supply partners activities and are regularly reviewed.

5Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.

Ensure structures support peaks and troughs in workload, and disaster recovery.6Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

7Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

8Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

9Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.10Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

11Promoting and maintaining the core Values of CBRE.12Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition / reward.

13Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

14Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.

15Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

16Implementation of local CSR plan with initiatives that engage local community and support the BU strategy around Social Enterprise and BID to grow local supply chain to deliver a Best in Class' service.

Employer Description

1Reporting to a CBRE Business Unit Director2Accountability to the CBRE functional heads, as appropriate.3Accountable day-to-day to the relevant client contacts.

4Line management responsibility for a contract team and indirectly for relevant supply partners.5Financial responsibility for the delivery of Plan commitments for the Account.

About CBRE Global Workplace Solutions : As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost.

As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue).

The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.