about 3 hours ago
This position is responsible for performing various administrative tasks, including answering of telephone and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. The Team The Workplace Services Team work together to provide a high level of services for and on behalf of the client, their main duty is to ensure the environment within the building is safe, clean and comfortable. The Workplace Services team will report into the Facilities Manager, who will ensure that the services provided meet the high standards in line with CBRE and the client's values. The Workplace Services Team will carry out the onsite delivery of facilities services' and ensure that building requests are answered within predefined service levels which are monitored as part of the agreed KPIs. They work closely with the other service providers in the York office i.e. catering, maintenance and cleaning to provide the best level of services for the customer and building users whilst embracing the One Team approach. Department: Workplace Services Other Key Relationships: To build and hold the relationships with external providers who offer services to the building. To supervise and work as part of the Workplace Team. Workplace Tasks
Courteously greet and interact with staff and visitors to the premises
Answering and transferring calls on reception phone
Maintains neat appearance in the reception area, conference rooms, café and other common areas.
Accepting and distributing incoming deliveries and be responsible for outgoing post & packages including management of couriers
First response for all onsite service equipment faults and issues ensuring updates are fed back to building users
Logging any cleaning or maintenance tickets with the helpdesk
Liaising with supply partners in resolving reactive work orders
Carrying out regular floor walks to ensure the building is clean and safe
Responsible for the replenishing of all office consumables during the day (stationery, vending etc)
CCTV Monitoring- SIA license required- Training can be provided for the right candidate
Monitor the Property Services Calendar and mailbox to ensure all planned tasks are carried out, action and reply to incoming mail within the agreed SLAs.
Act as a Fire Marshall and First Aider for the building. Training will be provided for the right candidate
Management of access control passes including making new passes.
Adhere to all relevant policies and procedures, ensuring all activities are carried out in accordance with statutory requirements and corporate policies, including, but not limited to Health & Safety, Quality Assurance and Employment Legislation. It is the Concierge's responsibility to ensure any issues or concerns are reported to the Facilities Manager. Health and Safety arrangements
Building Emergency Plan - act as Deputy Building Emergency Officer.
Ensure First Aiders training is up to date and organise courses.
Ensure Fire Marshalls are kept up to date with building changes, and any equipment they may need to use.
Identify and report all hazards to Facilities Manager
Challenge any unsafe practises you may identify Please note that this list is not exhaustive, and individuals may be required from time-to-time to complete additional duties in line with their knowledge, skills and capabilities. Knowledge Skills & Experience
Demonstrable experience in a customer facing or customer service role with a strong customer service background
Strong communication skills, both written and oral, with the ability to communicate at all levels
The ability to demonstrate a professional customer focused approach to work at all times
The ability to demonstrate a customer focused and "Can Do" attitude are fundamental requirements
Problem solving skills, able to articulate the desired outcome.
The ability to remain calm and professional when under pressure
Proficient in the use of Microsoft, email, Word, Excel; able to maintain databases and link up to data projectors, the internet, printers etc
Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management and communications.